About the Company
Waste Management, Inc. is North America’s leading provider of comprehensive waste management environmental services. We are committed to providing innovative solutions for a sustainable future, serving communities across the nation with a focus on operational excellence and customer satisfaction. Join our team and contribute to a cleaner, healthier environment from the comfort of your home.
Job Description
We are seeking a dedicated and empathetic Remote Public Works Customer Support Specialist to join our team. This is a 100% remote position, allowing you to work from anywhere within the United States. In this role, you will be the primary point of contact for customers regarding a variety of public works inquiries, including waste collection schedules, recycling guidelines, bulk trash pickup, special events, and general service requests. You will provide excellent customer service, resolve issues efficiently, and educate residents on best practices. Comprehensive training will be provided to ensure your success in navigating public works protocols and systems.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding waste management and public works services.
- Provide accurate information on collection schedules, recycling programs, special waste disposal, and other municipal services.
- Log and track customer interactions, issues, and resolutions using our CRM system.
- De-escalate challenging customer situations with professionalism and find effective solutions.
- Collaborate with internal departments to resolve complex service issues and ensure timely follow-up.
- Educate customers on local ordinances and company policies related to waste and recycling.
- Maintain a high level of customer satisfaction and contribute to a positive public image for the company.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computers and ability to learn new software quickly.
- Ability to work independently in a remote environment with minimal supervision.
- High school diploma or equivalent.
- Reliable high-speed internet connection and a quiet home office setup.
Preferred Qualifications
- Prior experience in a customer service or call center role, especially in a remote setting.
- Familiarity with public utilities, waste management, or municipal services.
- Experience using CRM software (e.g., Salesforce, Zendesk).
- Bilingual proficiency (English/Spanish).
Perks & Benefits
- Competitive annual salary with performance incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Employee assistance program.
- Opportunities for career growth and professional development.
- Work-from-home flexibility.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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