About the Company
Lewisham Council is dedicated to serving the vibrant community of Lewisham, London. We are committed to fostering a fair, inclusive, and thriving borough for all residents and businesses. Our team works collaboratively to deliver essential public services, manage local resources responsibly, and ensure the effective operation of civic functions.
Job Description
Join our dedicated finance team as an Entry Level Municipal Fines & Fees Collector. This is an excellent opportunity for individuals new to the finance sector to start a rewarding career within local government. We are looking for motivated individuals with strong communication skills and a commitment to public service. Full training will be provided to equip you with the knowledge and skills required to excel in this role. You will be responsible for the collection of municipal fines and fees, ensuring compliance with local regulations and providing support to residents regarding payment options.
Key Responsibilities
- Proactively contact individuals and businesses regarding overdue municipal fines and fees.
- Communicate payment options, negotiate payment plans, and provide accurate information regarding penalties and appeals processes.
- Maintain detailed and accurate records of all collection activities and interactions.
- Collaborate with internal departments to resolve payment discrepancies and customer queries.
- Adhere strictly to all data protection regulations and council policies.
- Prepare and process necessary documentation related to collections.
Required Skills
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Basic computer proficiency (MS Office Suite).
- Ability to handle sensitive information with discretion.
- A positive attitude and willingness to learn.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Customer service experience (any field).
- Understanding of local government functions (beneficial but not required).
- GCSEs in English and Maths (or equivalent).
Perks & Benefits
- Comprehensive induction and ongoing professional development training.
- Generous annual leave allowance.
- Access to the Local Government Pension Scheme.
- Employee assistance program.
- Opportunities for career progression within the council.
- Work-life balance initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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