About the Company
Ubisoft is a leading creator, publisher, and distributor of interactive entertainment and services. With a rich portfolio of world-renowned brands, including Assassin’s Creed, Far Cry, and Rainbow Six, we are committed to delivering memorable and meaningful experiences to our players across all platforms. Join our dynamic team and help shape the future of gaming!
Job Description
Are you a passionate gamer with a knack for helping others? Do you thrive in a fast-paced, digital environment? Ubisoft is looking for enthusiastic Online Gaming Support Agents to join our remote team, dedicated to providing top-tier chat support to our global player community. This is a 100% remote position, allowing you to work from the comfort of your home in the Grimsby area. As an Online Gaming Support Agent, you will be the first point of contact for our players, resolving their queries and ensuring an exceptional gaming experience. We believe that a love for gaming is the best foundation for this role, so if you’re a keen gamer looking to start your career in customer service, we want to hear from you! Full training will be provided, making this an excellent opportunity for individuals with no prior professional experience.
Key Responsibilities
- Provide prompt, friendly, and accurate support to players via live chat, addressing a wide range of inquiries including technical issues, billing questions, and game-play guidance.
- Troubleshoot common problems and escalate complex issues to appropriate internal teams when necessary.
- Maintain detailed and accurate records of player interactions and resolutions using our internal tools.
- Educate players on game features, services, and policies.
- Continuously learn and stay updated on game changes, new releases, and support procedures.
- Collaborate effectively with team members in a virtual environment to ensure consistent service quality.
Required Skills
- A genuine passion for video games and the gaming community.
- Exceptional written communication skills with the ability to convey information clearly and concisely.
- Strong problem-solving abilities and a keen attention to detail.
- Comfortable with technology and able to quickly learn new software and systems.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet home workspace.
- No previous professional experience required – we provide comprehensive training!
Preferred Qualifications
- Familiarity with various gaming platforms (PC, PlayStation, Xbox, Nintendo, Mobile).
- Previous experience in a customer service role (even informal or volunteer).
- Ability to speak a second language (e.g., French, German, Spanish).
Perks & Benefits
- Work 100% remotely from your home in the Grimsby area.
- Comprehensive paid training program.
- Competitive annual salary and performance incentives.
- Employee game discounts and access to pre-release titles.
- Opportunities for career growth and development within a global company.
- Health and wellness benefits.
- A supportive and inclusive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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