About the Company
Hilton London Wembley stands as a beacon of hospitality, offering an exceptional experience for both guests and team members. Located adjacent to the iconic Wembley Stadium and SSE Arena, our hotel provides world-class facilities including elegant rooms, versatile event spaces, and fine dining options. We pride ourselves on a culture of excellence, development, and inclusivity, fostering an environment where every individual can thrive and grow their career in the dynamic hospitality industry.
Job Description
Are you looking to start a rewarding career in hospitality with no prior experience? Hilton London Wembley is seeking enthusiastic and customer-focused individuals to join our team as a Trainee Receptionist / Front Desk team member. This is a fantastic opportunity for someone eager to learn and grow within a globally renowned hotel brand. Full training will be provided to ensure you have all the skills and confidence needed to succeed in this vital front-line role. You will be the first point of contact for our guests, setting the tone for their entire stay, and playing a crucial part in delivering our promise of exceptional service.
Key Responsibilities
- Warmly welcome guests upon arrival and assist with check-in procedures.
- Process guest check-outs efficiently, handling payments and inquiries.
- Answer incoming calls and direct them appropriately, providing information to guests and external callers.
- Manage reservations, modifications, and cancellations with attention to detail.
- Provide accurate information about hotel facilities, services, and local attractions.
- Address guest queries and concerns promptly and professionally, escalating issues when necessary.
- Maintain a tidy and organised reception area.
- Collaborate effectively with other hotel departments to ensure a seamless guest experience.
- Handle mail and messages for guests and staff.
- Adhere to all hotel policies and procedures, including health and safety guidelines.
Required Skills
- Excellent communication and interpersonal skills.
- A positive attitude and a passion for delivering outstanding customer service.
- Willingness to learn and adapt in a fast-paced environment.
- Basic computer proficiency.
- Ability to work effectively both independently and as part of a team.
- A strong sense of responsibility and reliability.
- No prior experience in hospitality or reception is required.
Preferred Qualifications
- A keen interest in the hospitality industry.
- Experience in any customer-facing role (e.g., retail, food service) is a plus but not essential.
- High school diploma or equivalent.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career progression within Hilton Worldwide.
- Discounted hotel stays globally for you and your family.
- Meal allowances during shifts.
- Access to a range of employee wellbeing programs.
- Uniform provided and laundered.
- Generous pension scheme.
- 28 days holiday (including bank holidays, increasing with service).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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