About the Company
The George Ikoyi is a premier luxury boutique hotel situated in the heart of Ikoyi, Lagos. Renowned for its exquisite dining experiences, sophisticated ambiance, and unparalleled guest service, we cater to discerning local and international clientele. We pride ourselves on creating memorable moments for our guests through exceptional culinary offerings and attentive hospitality. Join our vibrant team and become a part of a culture that values excellence and rewards outstanding performance.
Job Description
We are seeking enthusiastic and customer-focused Waitresses to join our dynamic team at The George Ikoyi. This is an exciting opportunity for individuals passionate about hospitality, who thrive in a fast-paced environment and are motivated by providing outstanding service that earns high commissions and generous tips. You will be a key part of our dining experience, ensuring guests receive prompt, professional, and personalized service.
Key Responsibilities
- Warmly greet and seat guests, presenting menus and daily specials.
- Accurately take food and beverage orders, offering recommendations and answering questions.
- Serve food and beverages promptly and courteously, ensuring presentation standards are met.
- Ensure guests' needs are anticipated and met throughout their dining experience.
- Process payments efficiently and accurately, handling cash and card transactions.
- Maintain cleanliness and organization of dining areas, tables, and service stations.
- Collaborate effectively with kitchen staff and other team members to ensure smooth service.
- Upsell menu items, beverages, and desserts to enhance guest experience and increase earnings.
- Address guest concerns and requests professionally and efficiently.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong communication abilities, both verbal and active listening.
- Proven ability to work effectively in a team environment.
- Attention to detail and accuracy in order taking and service.
- Ability to work under pressure and manage multiple tasks.
- Basic numeracy for handling payments and making change.
- A positive attitude and a passion for hospitality.
Preferred Qualifications
- Previous experience of at least 6 months as a waitress or in a similar customer-facing role in a restaurant or hotel setting.
- Familiarity with POS (Point of Sale) systems.
- Knowledge of food and beverage menus, including wine pairings.
- Hospitality diploma or certification.
- Ability to speak multiple languages (e.g., French, Yoruba) is a plus.
Perks & Benefits
- Highly competitive commission structure and excellent tip potential.
- Opportunities for professional development and career advancement within a luxury brand.
- Complimentary staff meals during shifts.
- A supportive and collaborative work environment.
- Uniform provided and laundered.
- Health and wellness programs.
- Discounts on hotel services and dining.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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