About the Company
Transcorp Hotels Plc is Nigeria’s leading hospitality company, committed to redefining hospitality standards and delivering world-class experiences. We operate an extensive portfolio of hotels and resorts, including the iconic Transcorp Hilton Abuja and Transcorp Hilton Calabar. Our mission is to create exceptional value for our stakeholders by providing outstanding services and memorable moments for every guest.
Job Description
Join Transcorp Hotels Plc as a Protocol Usher & Guest Relations Assistant, where you will be the face of our exceptional hospitality, ensuring a seamless and memorable experience for all guests and visitors. This role is crucial for maintaining our high standards of service and professionalism, especially during events and peak periods. You will be responsible for warmly welcoming guests, providing directional assistance, managing queues, and offering support to ensure the smooth flow of operations and guest satisfaction.
Key Responsibilities
- Warmly welcome and assist all guests and visitors upon arrival.
- Provide accurate information and directions to guests regarding hotel facilities, event locations, and services.
- Manage guest queues efficiently, ensuring orderly entry and exit.
- Assist with special events, conferences, and functions, ensuring all protocol guidelines are followed.
- Maintain a professional appearance and demeanor at all times.
- Anticipate guest needs and proactively offer assistance.
- Resolve minor guest issues and complaints courteously, escalating complex matters to management.
- Collaborate with other departments to ensure a cohesive guest experience.
- Ensure the lobby and public areas are always presentable and welcoming.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation with a pleasant and approachable personality.
- Ability to stand for extended periods and move efficiently.
- High level of professionalism and decorum.
- Problem-solving abilities and a proactive attitude.
- Attention to detail and organizational skills.
- Ability to work effectively in a fast-paced environment.
- Fluency in English.
Preferred Qualifications
- Previous experience in hospitality, customer service, or event support.
- Familiarity with hotel operations and guest services.
- Ability to speak additional local or international languages.
- OND/HND/B.Sc. in Hospitality Management, Public Relations, or a related field is a plus.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive training and professional development opportunities.
- Opportunity for career advancement within a leading hospitality brand.
- Access to staff meals and employee discounts.
- Vibrant and supportive work environment.
- Health and wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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