About the Company
Eko Hotels & Suites is a prestigious international hotel complex located in the heart of Victoria Island, Lagos. Renowned for its luxurious accommodations, world-class dining, and vibrant entertainment options, we offer an unparalleled experience for both leisure and business travelers. Our beach club environment provides a dynamic and exciting atmosphere for our guests, demanding exceptional service and attention to detail from our dedicated team.
Job Description
We are seeking an enthusiastic and service-oriented Pool Bar Waitress to join our lively beach club team. In this role, you will be responsible for providing exceptional food and beverage service to guests lounging by our pool and beach areas. This is a fantastic opportunity to work in a dynamic, high-energy environment, ensuring our guests have a memorable and relaxing experience. The ideal candidate will be friendly, efficient, and able to thrive in a fast-paced setting while maintaining our high standards of hospitality.
Key Responsibilities
- Greet guests warmly and present menus, offering detailed information on daily specials and recommendations.
- Take accurate food and beverage orders from guests, ensuring all special requests and dietary needs are communicated to the kitchen/bar.
- Serve food and drinks promptly and professionally, adhering to all hotel service standards.
- Maintain a clean and organized work area, including tables, chairs, and bar counter at the pool area.
- Handle cash and credit card transactions accurately using point-of-sale (POS) systems.
- Anticipate guest needs and proactively offer assistance or additional items.
- Address guest complaints or concerns with professionalism and escalate issues to management when necessary.
- Collaborate with kitchen and bar staff to ensure smooth service delivery.
- Adhere to all health, safety, and hygiene regulations.
- Assist with setting up and breaking down pool area amenities as needed.
Required Skills
- Excellent customer service and interpersonal skills.
- Ability to work effectively in a fast-paced outdoor environment.
- Strong communication skills, both verbal and written.
- Ability to stand and walk for extended periods and lift trays/items.
- Basic math skills for handling transactions.
- Positive attitude and a team player mindset.
Preferred Qualifications
- Previous experience as a waitress or in a customer service role, preferably in a hotel, restaurant, or beach club setting.
- Familiarity with POS systems.
- Knowledge of basic mixology or beverage service.
Perks & Benefits
- Competitive monthly salary.
- Staff meals provided during shifts.
- Opportunities for career growth and professional development.
- Access to employee wellness programs.
- Dynamic and supportive work environment.
- Uniforms provided.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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