About the Company
Best Western Plus Kelly Inn & Suites in St. Cloud, MN, offers premium accommodations and exceptional service to a diverse range of guests. As a pillar of hospitality in the region, we pride ourselves on creating memorable experiences through a dedicated and professional team. Join us and become part of a welcoming environment where career growth and guest satisfaction are paramount.
Job Description
We are seeking an experienced and highly motivated Front Office / Reception Manager to lead our dynamic front desk team. This pivotal role involves overseeing all front office operations, ensuring seamless guest check-in/out experiences, managing reservations, and maintaining the highest standards of guest satisfaction. The ideal candidate will be a strong leader, passionate about hospitality, and possess excellent organizational and communication skills. Relocation assistance is available for qualified candidates looking to make St. Cloud their new home.
Key Responsibilities
- Manage and supervise all front desk operations, including guest registration, room assignments, and check-out procedures.
- Lead, train, and mentor a team of front desk agents, ensuring high performance and adherence to service standards.
- Handle guest inquiries, complaints, and requests promptly and professionally, ensuring guest satisfaction.
- Oversee cash handling, billing procedures, and daily financial reconciliation for the front office.
- Monitor and manage room inventory, occupancy rates, and reservation systems.
- Collaborate with other departments (housekeeping, maintenance) to ensure a smooth guest experience.
- Implement and enforce hotel policies and procedures, including safety and security protocols.
- Prepare and analyze daily, weekly, and monthly operational reports.
Required Skills
- Proven experience in front office or reception management within the hospitality industry.
- Strong leadership and team management abilities.
- Exceptional customer service and interpersonal skills.
- Proficiency in property management systems (PMS) and standard office software.
- Excellent problem-solving and decision-making capabilities.
- Ability to work flexible hours, including weekends and holidays.
- Effective verbal and written communication skills.
Preferred Qualifications
- Bachelor's degree in Hospitality Management or a related field.
- Experience with Best Western brand standards and systems.
- Multilingual abilities.
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary with opportunities for bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Hotel discounts across the Best Western portfolio.
- Professional development and growth opportunities.
- Relocation assistance for eligible candidates.
- Employee recognition programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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