About the Company
Derby City Council is dedicated to serving the residents of Derby, striving to make our city a better place to live, work, and thrive. We manage a wide range of public services, from waste collection and housing to education and social care, directly impacting the lives of over 250,000 citizens. Joining our team means becoming part of a community-focused organisation committed to professionalism, empathy, and continuous improvement.
Job Description
We are seeking a dedicated and compassionate Local Council Customer Service Advisor to join our busy team in Derby. This is an excellent opportunity for individuals passionate about helping their local community, offering a stable full-time role with the attractive benefit of no weekend work. You will be the first point of contact for residents, providing information, advice, and support across a broad spectrum of council services. Full training will be provided to ensure you are confident and capable in your role, making this an ideal position for those looking to start or advance their career in public service.
Key Responsibilities
- Respond to a high volume of resident inquiries via phone, email, and in-person, providing accurate and helpful information.
- Assist residents with a wide range of council services, including council tax, housing, waste management, parking, and leisure.
- Guide residents through application processes and service requests, ensuring all necessary documentation is completed.
- Resolve customer complaints and escalate complex issues to appropriate departments when necessary, following established procedures.
- Maintain accurate records of all customer interactions and transactions in our CRM system.
- Keep up-to-date with changes in council policies, procedures, and service offerings.
- Promote a positive image of Derby City Council through professional and courteous interactions.
Required Skills
- Excellent verbal and written communication skills.
- Strong listening skills and the ability to empathize with diverse customer needs.
- Good problem-solving abilities and a calm approach under pressure.
- Basic IT literacy and comfort with using various computer systems.
- A positive attitude and a genuine desire to help others.
- Ability to work effectively as part of a team and independently.
Preferred Qualifications
- Previous experience in a customer service environment (e.g., call centre, retail, front desk).
- Familiarity with local government services or public sector operations.
- Experience using CRM software or similar customer database systems.
Perks & Benefits
- Competitive annual salary.
- Generous annual leave entitlement.
- Membership in a reputable local government pension scheme.
- Comprehensive induction and ongoing professional development training.
- Employee assistance programme and wellness support.
- Stable working hours with no weekend shifts.
- Opportunities for career progression within the council.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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