About the Company
Veridian Luxury Residences is a premier property management group specializing in high-end condominium communities across California. We are committed to providing an exceptional living experience for our residents through unparalleled service, sophisticated amenities, and a dedicated professional staff. Our San Jose properties are known for their elegance, security, and vibrant community atmosphere. We believe in fostering a supportive and respectful work environment for our employees.
Job Description
Veridian Luxury Residences is seeking a diligent and professional Condominium Concierge / Front Desk team member for night shifts at one of our prestigious San Jose properties. This role is crucial in maintaining the safety, security, and premium service standards our residents expect, particularly during quiet overnight hours. You will be the welcoming face and primary point of contact for residents and approved guests, ensuring smooth operations, discreet assistance, and a tranquil environment. The ideal candidate is reliable, possesses excellent communication skills, and can operate independently with a strong sense of responsibility.
Key Responsibilities
- Serve as the primary point of contact for residents and guests during night shifts, providing professional and courteous assistance.
- Monitor security cameras and access control systems, ensuring the safety and security of the property and its residents.
- Manage the arrival and departure of guests, vendors, and service personnel, maintaining accurate logs and enforcing property policies.
- Handle incoming phone calls, respond to resident inquiries, and direct maintenance requests to appropriate personnel.
- Assist residents with package delivery, dry cleaning drop-off/pickup, and other concierge services.
- Perform routine security patrols and ensure all common areas are clean and orderly.
- Prepare comprehensive shift reports detailing significant events, incidents, and activities.
- Address minor emergencies and escalate critical situations to on-call management or emergency services as needed.
- Maintain a quiet, professional, and welcoming atmosphere at the front desk and throughout the lobby area.
Required Skills
- Minimum of 1 year of experience in a customer service, front desk, or security role.
- Exceptional interpersonal and communication skills, both verbal and written.
- Proficiency with basic computer applications (email, word processing, security software).
- High level of reliability, punctuality, and a strong work ethic.
- Ability to work independently and make sound decisions in a quiet, unsupervised environment.
- Strong attention to detail and ability to multitask effectively.
- Demonstrated ability to maintain a calm and professional demeanor during challenging situations.
- Must be eligible to work night shifts, including weekends and holidays.
Preferred Qualifications
- Prior experience as a concierge or front desk agent in a luxury residential or hospitality setting.
- Experience with building management systems or security monitoring software.
- Knowledge of San Jose and surrounding areas for resident recommendations.
- CPR and First Aid certification.
Perks & Benefits
- Competitive hourly wage with night shift differential.
- Comprehensive medical, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career growth within Veridian Luxury Residences.
- A quiet, respectful, and professional working environment.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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