Fair Work Admin Support – Industrial Relations

About the Company

Serco Group plc is a leading international service company that improves the quality and efficiency of essential services across the globe. With a strong commitment to public service, we deliver a diverse range of services, including justice and immigration, health, transport, and defence. Our mission is to make a positive impact on the lives of millions, supporting governments and communities worldwide. We foster a culture of respect, collaboration, and continuous improvement, believing that our people are our greatest asset. Join us and be part of a team that delivers vital services every day.

Job Description

We are seeking a dedicated and organized Fair Work Admin Support – Industrial Relations professional to join our team in Didcot, Oxfordshire. This on-site role is crucial for ensuring the smooth operation of our industrial relations processes, providing essential administrative assistance to our HR and IR advisors. You will be instrumental in maintaining accurate records, supporting compliance with fair work principles, and facilitating effective communication across various stakeholders. This position offers an excellent opportunity to gain foundational experience in industrial relations within a dynamic and supportive environment. If you possess strong administrative skills, an eye for detail, and a keen interest in fair work practices, we encourage you to apply.

Key Responsibilities

• Provide comprehensive administrative support to the Industrial Relations team, including scheduling meetings and managing calendars.
• Maintain and update confidential employee records, industrial agreements, and policy documents with accuracy and discretion.
• Assist in the preparation of reports, presentations, and correspondence related to industrial relations matters.
• Coordinate internal and external communication, ensuring timely dissemination of information to relevant parties.
• Support the team in monitoring compliance with fair work legislation, awards, and company policies.
• Organize and manage documentation for grievance procedures, disciplinary hearings, and consultation processes.
• Process and track industrial relations-related queries, directing them to the appropriate advisors when necessary.
• Undertake general office duties as required to support the efficient functioning of the department.

Required Skills

• Excellent verbal and written communication skills.
• Strong organizational abilities and meticulous attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle confidential information with integrity and discretion.
• Proven ability to work independently and as part of a team.
• Effective time management and ability to prioritize tasks in a busy environment.
• A proactive and adaptable approach to work.

Preferred Qualifications

• Previous administrative experience in a professional office environment, ideally within HR or a related field.
• Basic understanding of UK employment law or industrial relations principles.
• Experience with HR information systems (HRIS).
• A relevant qualification in Business Administration, Human Resources, or a related discipline.

Perks & Benefits

• Competitive annual salary and performance-related bonuses.
• Generous paid time off, including holidays and sick leave.
• Comprehensive pension scheme with employer contributions.
• Opportunities for professional development and career progression.
• Access to a range of employee welfare programs and discounts.
• A supportive and collaborative work environment focused on employee well-being.
• On-site parking and excellent transport links to our Didcot office.

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