About the Company
Optus is one of Australia’s largest telecommunications companies, committed to connecting Australians through innovative mobile, internet, and entertainment services. We are dedicated to delivering exceptional customer experiences and fostering a dynamic and inclusive work environment. Join a team where your contributions are valued, and you can truly make a difference in people’s lives.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as a WFH Customer Service Representative. This is a part-time, remote position, operating Monday to Friday. You will be the first point of contact for our customers, assisting them with a variety of inquiries, troubleshooting technical issues, and providing information about Optus products and services. If you have a passion for helping people, excellent communication skills, and enjoy working independently from the comfort of your home, we encourage you to apply. Full training will be provided to ensure you are confident and capable in your role.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about Optus products, services, and promotions.
- Diagnose and resolve customer issues related to mobile, internet, and other telecommunications services.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Contribute to a positive team environment and actively participate in virtual team meetings and training sessions.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening abilities and empathy.
- Proficiency in basic computer usage and navigating multiple systems simultaneously.
- Ability to work independently and manage time effectively in a remote setting.
- Problem-solving skills and a customer-centric approach.
- Reliable high-speed internet connection and a quiet home office environment.
- Availability to work Monday to Friday during specified part-time hours.
Preferred Qualifications
- Previous experience in a customer service or call centre role (6 months+).
- Familiarity with telecommunications products and services.
- Experience with CRM software and ticketing systems.
- A proactive attitude and willingness to learn and adapt.
Perks & Benefits
- Fully remote work model, saving commute time and costs.
- Comprehensive paid training program.
- Opportunities for career growth and development within Optus.
- Access to exclusive employee discounts on Optus products and services.
- Supportive team environment with regular virtual check-ins.
- Flexible part-time hours, Monday-Friday, for improved work-life balance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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