About the Company
The Velvet Lounge Lagos is a premier destination for luxury and entertainment in Sangotedo. We offer an exquisite ambiance, top-tier culinary experiences, and world-class live entertainment. Our commitment to unparalleled guest service creates a memorable and sophisticated environment for all who visit. Join our team and be a part of an establishment that defines elegance and exceptional hospitality.
Job Description
We are seeking a charismatic and welcoming Weekend Lounge Hostess to join The Velvet Lounge Lagos team. As the first point of contact for our esteemed guests, you will play a crucial role in setting the tone for their experience. Your primary responsibilities will include warmly greeting guests, managing reservations, and ensuring a seamless flow throughout the lounge. This role offers significant potential for high tips, rewarding excellent service and a vibrant personality.
Key Responsibilities
- Warmly greet and welcome all guests upon their arrival to The Velvet Lounge.
- Efficiently manage reservations and seating arrangements, optimizing lounge capacity.
- Escort guests to their tables, provide menus, and offer initial assistance.
- Maintain a pristine and inviting entrance, reception area, and lounge surroundings.
- Act as a primary point of contact for guest inquiries, providing accurate information and assistance.
- Collaborate effectively with servers, bartenders, and management to ensure smooth service operations.
- Address minor guest concerns or complaints with professionalism and grace.
- Assist with various lounge operations as needed to enhance overall guest satisfaction.
Required Skills
- Exceptional interpersonal and communication skills.
- A friendly, professional, and enthusiastic demeanor.
- Strong organizational abilities and attention to detail.
- Ability to multitask and maintain composure in a dynamic, fast-paced environment.
- Reliability and consistent availability to work during weekend hours (Friday evenings, Saturdays, and Sundays).
- A genuine passion for providing outstanding customer service and creating positive experiences.
Preferred Qualifications
- Previous experience in a customer service, hospitality, or front-of-house role (even entry-level is a plus).
- Familiarity with reservation systems or Point of Sale (POS) software.
- Ability to communicate effectively in multiple languages, particularly local Nigerian languages or French.
Perks & Benefits
- Competitive hourly base pay.
- Significant potential for high tips based on service excellence.
- Flexible weekend working hours.
- Staff meals and discounts on lounge services.
- Comprehensive training and ongoing professional development opportunities.
- Opportunity to work in a prestigious and vibrant luxury entertainment venue.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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