About the Company
TELUS Communications Inc. is a dynamic and leading telecommunications company in Canada, committed to connecting people through innovative technology and exceptional customer service. We believe in empowering our team members with the tools and support they need to thrive, fostering a collaborative and inclusive work environment. Join us in making a difference in the lives of millions across the country.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as a Virtual Tech Support Chat Agent. This is an incredible opportunity to start a career in tech support without prior experience, as comprehensive training will be provided. In this 100% remote role, you will assist customers via live chat, troubleshooting technical issues related to our products and services. You will never be required to handle phone calls, focusing solely on providing efficient and friendly support through text-based communication. All necessary equipment will be shipped directly to your home.
Key Responsibilities
- Engage with customers in real-time through chat to provide technical assistance and resolve inquiries.
- Diagnose and troubleshoot a wide range of technical issues related to internet services, TV, mobile devices, and other TELUS products.
- Guide customers through step-by-step solutions, ensuring clear and understandable instructions.
- Document customer interactions and resolutions accurately in our CRM system.
- Escalate complex issues to senior support technicians when necessary.
- Stay up-to-date with product knowledge and service updates to provide accurate information.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
Required Skills
- High school diploma or equivalent.
- Excellent written communication skills in English (French bilingualism is a strong asset for Quebec residents).
- Strong problem-solving abilities and a keen attention to detail.
- Ability to learn new software and technical concepts quickly.
- Comfortable working independently in a remote environment.
- Reliable high-speed internet connection.
- Ability to maintain a professional and quiet home office setup.
Preferred Qualifications
- Familiarity with basic computer hardware and software.
- Previous experience in a customer service role (non-technical is acceptable).
- Experience with chat-based support platforms.
- Bilingualism in English and French.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based incentives.
- Comprehensive training program provided for all new hires.
- Full remote work model – work from the comfort of your home.
- All necessary computer equipment and peripherals shipped to you.
- Full benefits package (health, dental, vision) after a probationary period.
- Paid time off and holiday pay.
- Opportunities for career growth and advancement within a leading company.
- Employee discounts on TELUS products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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