About the Company
Providence Health & Services is a not-for-profit health system committed to providing compassionate care and services across the western United States. With a rich history of serving communities, we are dedicated to improving the health of all, especially the poor and vulnerable. Our integrated network includes hospitals, clinics, home health, and hospice services, all united by a mission of health for a better world.
Job Description
Join our dynamic telehealth team as a Virtual Medical Receptionist! This is an excellent entry-level opportunity for individuals passionate about healthcare and customer service. We provide comprehensive paid training to equip you with all the necessary skills to excel in this remote role. You will be the first point of contact for patients accessing our virtual care services, managing appointments, inquiries, and ensuring a smooth administrative experience. This position offers a chance to grow within a leading healthcare organization without needing prior medical experience.
Key Responsibilities
- Manage incoming patient calls and telehealth inquiries with professionalism and empathy.
- Schedule, reschedule, and confirm virtual appointments for various medical specialties.
- Verify patient insurance information and collect necessary demographic details.
- Provide clear instructions to patients regarding their virtual visits and technology requirements.
- Maintain accurate and confidential patient records in our electronic health system.
- Route patient calls and messages to appropriate clinical staff as needed.
- Assist with basic technical support for patients accessing telehealth platforms.
- Handle administrative tasks efficiently to support the smooth operation of virtual clinics.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency with basic computer applications and willingness to learn new software.
- Ability to work independently and manage time effectively in a remote setting.
- A positive attitude and a commitment to providing exceptional patient service.
- High school diploma or equivalent.
Preferred Qualifications
- Familiarity with medical terminology (not required, will be taught).
- Previous experience in a customer service role.
- Experience using video conferencing tools (e.g., Zoom, Microsoft Teams).
Perks & Benefits
- Competitive hourly wage with paid training.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Opportunities for career advancement within a large healthcare system.
- Employee assistance program and wellness initiatives.
- Remote work flexibility, saving on commute time and costs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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