About the Company
Eko Hotels & Suites is a prestigious hospitality group renowned for delivering unparalleled luxury and exceptional service across its diverse portfolio of hotels, resorts, and exclusive lounges. With a legacy built on sophistication and guest satisfaction, we are committed to creating memorable experiences for our esteemed clientele. Our venues in Lagos are synonymous with elegance, fine dining, and vibrant entertainment, setting the benchmark for luxury hospitality in Nigeria.
Job Description
We are seeking a highly motivated and impeccably presented VIP Lounge Hostess and Table Reservation Coordinator to join our exclusive establishment in Lekki Phase 1. This pivotal role requires an individual with exceptional interpersonal skills, a flair for customer service, and meticulous organizational abilities. You will be the first point of contact for our VIP guests, responsible for creating a welcoming atmosphere, managing table bookings, and ensuring a seamless and luxurious experience from arrival to departure. This position demands a keen eye for detail, the ability to anticipate guest needs, and a proactive approach to problem-solving within a high-end lounge environment.
Key Responsibilities
- Warmly greet and welcome VIP guests upon arrival, ensuring a personalized and exclusive experience.
- Manage all table reservations, including processing bookings, confirmations, and special requests.
- Efficiently allocate tables, manage waitlists, and optimize seating arrangements for maximum capacity and guest satisfaction.
- Escort guests to their tables, provide menus, and introduce them to their server.
- Maintain an organized and tidy host stand and lounge entrance area.
- Handle guest inquiries, feedback, and complaints professionally and discreetly.
- Collaborate closely with the management and service teams to ensure smooth lounge operations.
- Assist with special events and private functions within the lounge.
- Uphold the highest standards of presentation, decorum, and customer service at all times.
Required Skills
- Exceptional communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in reservation software and basic office applications
- Impeccable personal presentation and professional demeanor
- Ability to remain calm and composed in a fast-paced environment
- A genuine passion for delivering outstanding customer service
Preferred Qualifications
- Previous experience in a luxury hotel, fine dining restaurant, or high-end lounge
- Knowledge of local and international VIP clientele preferences
- Fluency in additional languages (e.g., French, Yoruba)
Perks & Benefits
- Competitive monthly salary
- Health and wellness benefits
- Opportunities for professional growth and career advancement within a leading hospitality group
- Meals on duty
- Employee discounts on hotel services and amenities
- Vibrant and supportive work environment
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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