About the Company
Commonwealth Services Australia is a dedicated government agency committed to providing essential services and support to the Australian community. We pride ourselves on our integrity, professionalism, and the compassionate delivery of services, particularly to our veterans and their families. Our mission is to enhance well-being and facilitate access to critical support, fostering a rewarding environment for both our staff and those we serve.
Job Description
We are seeking a highly motivated and empathetic individual to join our team as a Veterans Affairs Case Support at an APS Level. This entry-level full-time position, based in our Rockingham office, offers a unique opportunity to contribute significantly to the well-being of our veteran community. You will provide crucial administrative assistance and direct support to case managers, ensuring our veterans receive timely, respectful, and effective assistance. This role is ideal for those passionate about public service, with comprehensive training provided to help you succeed and develop your career within the Australian Public Service.
Key Responsibilities
- Provide comprehensive administrative and logistical support to Veterans Affairs Case Managers.
- Assist with the accurate management and maintenance of client records and confidential documentation.
- Respond to routine inquiries from veterans and their families, directing complex cases to appropriate personnel.
- Liaise effectively with internal teams and external service providers to facilitate service delivery.
- Prepare correspondence, reports, and other official documents as required.
- Ensure strict adherence to all departmental policies, procedures, and service standards.
- Actively contribute to a positive, collaborative, and supportive team environment.
Required Skills
- Excellent verbal and written communication skills.
- Strong organisational abilities and meticulous attention to detail.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Demonstrated empathy, sensitivity, and discretion when interacting with clients.
- Ability to work effectively both independently and as a valued member of a team.
- A proactive attitude with basic problem-solving capabilities.
- Willingness to learn and adapt to new procedures and information.
Preferred Qualifications
- Previous experience in an administrative, customer service, or support role.
- An understanding of, or a strong willingness to learn about, veterans' affairs and government service delivery frameworks.
- Australian Citizenship, which is generally required for Australian Public Service (APS) roles.
- Completion of relevant VET qualifications or a tertiary qualification in a related field (e.g., social sciences, public administration).
Perks & Benefits
- A competitive APS level salary package and employer superannuation contributions.
- Extensive opportunities for professional development and career progression within the public service.
- Access to a comprehensive Employee Assistance Program (EAP) for health and wellbeing support.
- A supportive, inclusive, and values-driven work environment dedicated to making a tangible difference.
- Generous leave entitlements and initiatives promoting work-life balance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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