About the Company
Service NSW is a NSW Government agency dedicated to making it easier for people and businesses to connect with government services. We offer a wide range of services, including driver licences, birth certificates, business registrations, and support for vulnerable community members. Our commitment is to deliver world-class customer service across a network of service centres, digital platforms, and contact centres. We pride ourselves on creating a supportive and inclusive environment where every team member can make a real difference in the lives of NSW citizens.
Job Description
We are seeking a dedicated and compassionate Veteran Affairs Support Officer to join our team in Bathurst. This vital role involves providing direct support and assistance to veterans and their families, helping them navigate various government services and access the benefits they are entitled to. You will be the primary point of contact, offering information, guidance, and empathetic support. This is a highly rewarding opportunity to contribute directly to the well-being of those who have served our country, working within a dynamic and supportive public sector environment where your work truly matters.
Key Responsibilities
- Provide front-line customer service and support to veterans and their families, both in person and over the phone.
- Assist clients with inquiries related to veteran entitlements, pensions, health services, and other government programs.
- Guide clients through application processes, ensuring all necessary documentation is complete and accurate.
- Liaise with internal departments and external agencies to resolve client issues and escalate complex cases as needed.
- Maintain accurate and confidential client records in accordance with privacy regulations.
- Provide information on local support networks, community services, and referral pathways for veterans.
- Participate in ongoing training and professional development to stay informed about changes in veteran affairs policies and services.
- Contribute to a positive and respectful service centre environment, upholding the values of Service NSW.
Required Skills
- Excellent communication and interpersonal skills, with a compassionate and empathetic approach.
- Strong organizational skills and attention to detail.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work effectively both independently and as part of a team.
- Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
- Australian Citizenship or permanent residency.
Preferred Qualifications
- Previous experience in a customer service, administrative, or support role, particularly within a government or community services setting.
- Knowledge of veteran affairs or public service systems.
- A tertiary qualification in social work, community services, public administration, or a related field.
- Experience working with diverse client groups, particularly those who may be vulnerable or experiencing hardship.
Perks & Benefits
- Generous public sector superannuation contributions.
- Flexible working arrangements and work-life balance initiatives.
- Comprehensive employee assistance program (EAP).
- Opportunities for career advancement and professional development within the NSW Government.
- A supportive and inclusive team culture dedicated to public service.
- Rewarding work that directly impacts the community.
- Access to a range of government employee benefits and discounts.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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