About the Company
Mama’s Delight Diner is a vibrant and bustling eatery located in the heart of Festac Town. We pride ourselves on serving delicious, hearty meals with exceptional speed and friendly service. Our mission is to create a welcoming atmosphere where customers feel right at home. We are currently expanding our team and seeking energetic individuals to join us in delivering memorable dining experiences.
Job Description
We are urgently seeking a dedicated and efficient Waitress to join our fast-paced diner team in Festac Town. If you have a passion for providing excellent customer service, thrive in a dynamic environment, and are eager to contribute to a positive dining experience, we want to hear from you! This role is crucial for ensuring our customers receive prompt and courteous service, from taking orders to delivering their meals with a smile. You’ll be a key part of our team, maintaining a clean and organized dining area and contributing to a friendly atmosphere.
Key Responsibilities
- Greet customers warmly and seat them promptly.
- Present menus, answer questions about menu items, and make recommendations.
- Take food and beverage orders accurately using our POS system.
- Deliver food and beverages to tables in a timely manner.
- Ensure customer satisfaction by checking in regularly and addressing any needs.
- Process customer payments accurately and efficiently.
- Maintain cleanliness and organization of tables, dining area, and workstations.
- Assist with basic food preparation tasks when needed.
- Collaborate with kitchen staff to ensure smooth service.
- Handle customer complaints with professionalism and escalate when necessary.
Required Skills
- Excellent customer service skills.
- Strong verbal communication abilities.
- Ability to work efficiently in a fast-paced environment.
- Basic mathematical skills for handling transactions.
- Positive attitude and a team player mindset.
- Ability to stand for long periods and lift up to 20 lbs.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience as a waitress or in a similar customer service role (6+ months).
- Familiarity with point-of-sale (POS) systems.
- Knowledge of basic food hygiene and safety practices.
Perks & Benefits
- Competitive monthly salary.
- Opportunity for tips and bonuses.
- Complimentary staff meals during shifts.
- Flexible scheduling options.
- Supportive and friendly team environment.
- Opportunities for growth within the company.
- Paid time off.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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