About the Company
Aura Wellness Spa is a premier luxury destination nestled within the vibrant landscape of Saguenay, Quebec. As part of a renowned hospitality group, we are dedicated to providing an unparalleled experience of relaxation, rejuvenation, and holistic well-being. Our state-of-the-art facilities, combined with a team of highly skilled professionals, offer a comprehensive range of spa treatments and wellness programs designed to delight our discerning clientele. We are committed to excellence, innovation, and fostering a supportive and inclusive environment for both our guests and our valued team members.
Job Description
We are seeking an experienced and dynamic Spa Director / Manager to lead the operations of Aura Wellness Spa. This pivotal role requires a visionary leader with a passion for luxury spa services, exceptional guest experiences, and team development. The Spa Director / Manager will be responsible for overseeing all aspects of the spa, including financial performance, staff management, service quality, retail operations, and marketing initiatives. The ideal candidate will have a proven track record in luxury spa management, a strong business acumen, and the ability to inspire a team to deliver outstanding results. Sponsorship is available for qualified international candidates who demonstrate the necessary expertise and commitment to relocate and thrive in our Saguenay location.
Key Responsibilities
- Oversee all day-to-day spa operations, ensuring seamless service delivery and guest satisfaction.
- Develop and implement strategic plans to achieve revenue targets and optimize profitability.
- Manage and mentor a diverse team of spa professionals, including therapists, aestheticians, and receptionists.
- Develop and manage the spa's budget, controlling expenses and driving revenue growth.
- Ensure the highest standards of cleanliness, safety, and operational efficiency throughout the spa.
- Curate and enhance the spa's service menu, incorporating innovative treatments and product lines.
- Manage inventory, procurement, and vendor relationships for spa products and supplies.
- Design and execute marketing and promotional strategies to increase spa visibility and bookings.
- Handle guest feedback, resolving issues promptly and professionally to maintain a positive reputation.
- Ensure compliance with all local health, safety, and labor regulations.
Required Skills
- Minimum of 5 years of progressive leadership experience in luxury spa or hospitality management.
- Demonstrated ability to manage financial performance, including budgeting and revenue generation.
- Strong leadership, team building, and motivational skills.
- Exceptional customer service and communication abilities.
- Proficiency in spa management software and Microsoft Office Suite.
- In-depth knowledge of spa treatments, wellness trends, and retail operations.
- Ability to work flexible hours, including weekends and holidays, as required.
Preferred Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Certification in Spa Management or a related discipline.
- Fluency in French (oral and written) due to the location in Quebec.
- Experience with international team management or sponsorship processes.
- Proven experience in brand development and marketing within the wellness sector.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday benefits.
- Opportunities for professional development and continuous learning.
- Generous employee discounts on spa services and retail products.
- Support for relocation and immigration sponsorship for eligible candidates.
- Access to a vibrant and supportive professional community.
- Work-life balance initiatives and employee wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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