About the Company
Optus is one of Australia’s largest telecommunications companies, providing mobile, internet, and pay-TV services to millions of Australians. We are committed to connecting people and businesses across the nation, driven by innovation and a customer-first approach. At Optus, we believe in creating a supportive and dynamic environment where our team members can thrive and contribute to a connected future.
Job Description
Are you a student looking for a flexible, entry-level opportunity to gain valuable professional experience? Optus is seeking enthusiastic and detail-oriented individuals to join our team as Social Media Moderators & Support specialists. This is a crucial role focused on engaging with our customers and community members across various social media platforms. You will handle inquiries, provide support, and moderate discussions, all without any voice-based customer interaction. Full training will be provided, making this an ideal role for those with no prior professional experience in social media management or customer support.
Key Responsibilities
- Monitor Optus's social media channels (e.g., Facebook, X/Twitter, Instagram, LinkedIn) for mentions, comments, and inquiries.
- Respond to customer questions and comments in a timely, professional, and brand-appropriate manner.
- Identify and escalate complex issues or sensitive customer complaints to the relevant internal teams.
- Engage proactively with our online community to foster positive relationships and brand loyalty.
- Review user-generated content to ensure compliance with community guidelines and company policies.
- Contribute to daily reports on social media sentiment and common customer feedback trends.
- Stay up-to-date with Optus products, services, and social media best practices.
Required Skills
- Strong written communication skills and attention to detail.
- Familiarity with major social media platforms (Facebook, X/Twitter, Instagram, etc.).
- Ability to learn new tools and processes quickly.
- Empathetic and patient approach to customer interactions.
- Reliable internet connection and a suitable home office environment.
- Eligibility to work in Australia.
Preferred Qualifications
- Currently enrolled in a tertiary education program (university or TAFE).
- Previous experience as an active participant in online communities or forums.
- Basic understanding of telecommunications services.
- Proactive problem-solving abilities.
Perks & Benefits
- Flexible working hours to accommodate student schedules.
- Comprehensive paid training program.
- Opportunity to work for a leading Australian telecommunications company.
- Employee discounts on Optus products and services.
- Pathway for professional development and career growth within the company.
- Supportive and collaborative remote team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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