About the Company
Fairmont Hotels & Resorts is a global leader in the luxury hotel and resort industry, renowned for its iconic properties, exceptional service, and commitment to creating unforgettable experiences for guests. With a rich history and a portfolio of landmark destinations worldwide, Fairmont offers unparalleled opportunities for career growth and professional development in a dynamic and inclusive environment.
Job Description
We are seeking a highly motivated and experienced Resort Operations Manager to oversee the daily operations of our prestigious resort in Barrie, Ontario. This pivotal role involves managing various departments, ensuring the highest standards of guest satisfaction, operational efficiency, and profitability. The successful candidate will be a strong leader with a passion for hospitality, a keen eye for detail, and the ability to inspire and manage a diverse team. A comprehensive relocation package will be provided to the successful candidate, supporting their move to the vibrant Barrie area.
Key Responsibilities
- Oversee and manage all day-to-day resort operations, including front office, housekeeping, food & beverage, and recreation.
- Develop and implement operational policies and procedures to ensure efficiency and adherence to brand standards.
- Monitor guest satisfaction and address any issues promptly and effectively to maintain high service levels.
- Manage departmental budgets, control costs, and optimize revenue generation.
- Recruit, train, and mentor a high-performing team, fostering a positive work environment.
- Ensure compliance with health, safety, and environmental regulations.
- Collaborate with the General Manager and other department heads to achieve resort objectives.
- Handle guest complaints and resolve service issues in a professional and timely manner.
- Conduct regular inspections of the property to ensure maintenance, cleanliness, and operational standards are met.
Required Skills
- Minimum of 5 years of progressive experience in resort or hotel operations management.
- Demonstrated leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making capabilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays, as required by resort operations.
- Proven track record of achieving operational goals and guest satisfaction targets.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Experience working with luxury hotel brands.
- Multilingual abilities.
- Certification in hospitality management or related areas.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday benefits.
- Relocation package provided.
- Opportunities for professional development and career advancement within a global brand.
- Employee discounts at Fairmont and Accor properties worldwide.
- Positive and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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