About the Company
Teleperformance is a global leader in outsourced omnichannel customer experience management. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services. With operations in over 80 countries, we are committed to providing outstanding service and creating career opportunities for our diverse workforce.
Job Description
Join our dedicated team as a Remote Public Works Customer Support Specialist, providing essential assistance to citizens regarding public works services. This 100% remote position offers comprehensive training, full benefits, and the opportunity to make a tangible difference in the community from the comfort of your home office. You will be the primary point of contact for inquiries related to water services, waste management, road maintenance, and other municipal infrastructure concerns, ensuring a positive and efficient experience for every caller.
Key Responsibilities
- Respond to citizen inquiries via phone and email regarding public works services such as water, sewer, waste collection, and road maintenance.
- Accurately document all interactions and resolutions in the CRM system.
- Provide clear, concise, and accurate information, escalating complex issues to appropriate departments when necessary.
- Educate citizens on public works policies, procedures, and service request processes.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Collaborate with internal teams to ensure timely and effective resolution of service requests.
- Adhere to all company policies and procedures regarding data privacy and customer service standards.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer navigation and data entry.
- Ability to work independently in a remote environment.
- High school diploma or equivalent.
- Reliable high-speed internet connection and a quiet home workspace.
Preferred Qualifications
- Prior experience in a customer service or call center environment (not mandatory, but a plus).
- Familiarity with public services or municipal operations.
- Experience using CRM software.
- Bilingual proficiency (English/Spanish is a plus).
Perks & Benefits
- Comprehensive medical, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Employee assistance program.
- Opportunities for career growth and professional development.
- 100% remote work flexibility.
- Full training provided.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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