About the Company
Cognizant is a leading global professional services company, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked among the best performing and most admired companies in the world. We are committed to fostering a diverse and inclusive workplace where every associate can thrive and contribute to our collective success.
Job Description
We are seeking a highly motivated and detail-oriented Remote IT Outage Dispatcher to join our dynamic IT Operations team. This is a critical role responsible for the rapid identification, assessment, and dispatch of IT outage incidents to the appropriate technical teams. Working in a fast-paced, shift-based environment, you will be the first point of contact during system critical events, ensuring swift communication and coordination to minimize downtime. This is a 100% remote position, requiring strong organizational skills, the ability to multi-task under pressure, and excellent communication.
Key Responsibilities
- Monitor IT infrastructure for alerts and reported outages across various systems.
- Categorize and prioritize incoming IT incidents based on severity and impact.
- Act as the primary communication hub during outages, providing timely updates to stakeholders.
- Dispatch incident tickets to the appropriate technical support teams following established protocols.
- Track incident progress and escalate unresolved issues as necessary.
- Maintain accurate records of all incidents, actions taken, and resolutions.
- Collaborate closely with various IT teams to ensure seamless incident resolution.
- Adhere to defined service level agreements (SLAs) for incident response.
- Participate in shift rotations, including evenings, weekends, and holidays as required.
Required Skills
- Excellent verbal and written communication skills.
- Strong ability to multi-task and prioritize in a high-pressure environment.
- Proficiency with ticketing systems (e.g., ServiceNow, Jira).
- Basic understanding of IT infrastructure concepts (e.g., networks, servers, applications).
- Ability to work independently and as part of a remote team.
- Problem-solving aptitude with a keen eye for detail.
- Reliable high-speed internet connection and a dedicated workspace.
Preferred Qualifications
- Prior experience in a dispatch, call center, or customer service role.
- Familiarity with ITIL foundations or other IT service management frameworks.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience with monitoring tools like SolarWinds, Nagios, or similar.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Opportunities for professional development and career growth.
- Employee assistance programs.
- 100% remote work flexibility.
- Collaborative and supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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