About the Company
TELUS Communications Inc. is a dynamic, world-leading communications technology company committed to making the world a better place. We believe in the power of technology to create healthier, happier, and more sustainable communities. Our team members are dedicated to putting customers first, innovating for the future, and giving back to the communities where we live and work. Join us and be part of a team that’s connecting Canadians to what matters most.
Job Description
We are seeking a dedicated Remote Helpdesk Operator to join our dynamic IT support team. In this 100% remote role, you will be the first point of contact for our users, primarily assisting with password resets and basic account management inquiries. This is an excellent opportunity for individuals with strong customer service skills and a foundational understanding of IT, looking to start or grow their career in a supportive and innovative environment. You will play a crucial role in ensuring our systems remain accessible and secure for all users.
Key Responsibilities
- Respond promptly to incoming helpdesk tickets and phone calls, focusing on password reset requests.
- Verify user identity securely before initiating any password reset or account modification.
- Provide clear, concise, and step-by-step instructions to users on password recovery procedures.
- Document all support interactions and resolutions accurately in the ticketing system.
- Escalate more complex technical issues to higher-tier support teams when necessary.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Adhere to all company security policies and procedures.
- Participate in ongoing training and development to enhance technical and customer service skills.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Basic computer literacy and comfort with navigating various software applications.
- Ability to follow precise instructions and security protocols.
- Customer-centric mindset with a passion for helping others.
- Reliable internet connection and a quiet home office environment.
Preferred Qualifications
- Prior experience in a customer service or call center environment.
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk).
- Basic understanding of IT security principles.
- Experience with Microsoft Office 365 applications.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Competitive salary and performance-based bonuses.
- Paid time off and holiday pay.
- Employee assistance program.
- Opportunities for career growth and professional development.
- Access to exclusive employee discounts on TELUS products and services.
- Supportive and collaborative remote work culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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