About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and data solutions to consumers, businesses, and government. We are committed to innovation and connecting people, and fostering a diverse and inclusive remote work environment.
Job Description
We are seeking a highly motivated and customer-centric Remote Customer Success Manager with a passion for technology to join our dynamic team. This is a fully remote role focused on building strong relationships with our key tech-focused business clients, ensuring their success and satisfaction with Telstra’s cutting-edge products and services. You will act as a trusted advisor, proactively identifying opportunities for growth, resolving issues, and ensuring our clients achieve maximum value.
Key Responsibilities
- Manage a portfolio of assigned tech-focused business customers, fostering strong, long-term relationships.
- Proactively engage with customers to understand their evolving needs and business objectives.
- Conduct regular check-ins and business reviews to assess customer health and identify areas for improvement or expansion.
- Act as the primary point of contact for customer inquiries, escalating technical issues to relevant internal teams when necessary.
- Educate customers on new product features, services, and best practices.
- Identify and mitigate potential churn risks, developing strategies to retain and grow customer accounts.
- Collaborate cross-functionally with sales, product, and support teams to ensure a seamless customer experience.
- Contribute to the development of customer success strategies and playbooks.
Required Skills
- Minimum 18 months of experience in Customer Success, Account Management, or a related client-facing role.
- Demonstrated strong understanding of technology solutions, preferably in telecommunications, cloud, or SaaS.
- Exceptional verbal and written communication skills.
- Proven ability to build and maintain strong client relationships.
- Excellent problem-solving and conflict resolution abilities.
- Self-motivated with strong organizational and time management skills.
- Proficiency with CRM software (e.g., Salesforce) and Microsoft Office Suite.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, Information Technology, or a related field.
- Experience working with enterprise-level clients.
- Familiarity with agile methodologies and project management principles.
- Certifications in customer success or relevant technology platforms.
Perks & Benefits
- 100% remote work flexibility, saving on commute time and costs.
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Generous paid time off and public holidays.
- Opportunities for professional development and career growth within a leading tech company.
- Access to a wide range of Telstra products and services at discounted rates.
- Supportive and collaborative team culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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