About the Company
The City of Lloydminster is a dynamic and growing municipality committed to providing exceptional services and a high quality of life for its residents. Our Public Works department plays a critical role in maintaining essential infrastructure, ensuring public safety, and responding to community needs with efficiency and dedication. Join a team where your contributions make a tangible difference every day.
Job Description
We are seeking a highly organized and calm Public Works Dispatcher to join our team in Lloydminster. This role is crucial for coordinating all field activities, managing service requests, and ensuring a swift response to emergencies. You will be the central communication hub, connecting residents, field crews, and other city departments. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is adept at multi-tasking under pressure. This position offers an excellent pension plan and a comprehensive benefits package.
Key Responsibilities
- Receive and prioritize incoming calls and service requests from the public and internal departments.
- Dispatch Public Works crews and equipment efficiently to various job sites, emergencies, and service calls.
- Monitor the status and location of field crews using tracking systems and maintain accurate logs.
- Communicate critical information effectively to field staff, supervisors, and other agencies.
- Document all service requests, dispatches, and resolutions accurately in the dispatch system.
- Provide administrative support to the Public Works department as needed, including data entry and record-keeping.
- Coordinate with emergency services (police, fire, EMS) during critical incidents affecting public infrastructure.
- Assist in scheduling and planning of routine maintenance and project work.
- Maintain a professional and calm demeanor during high-stress situations.
- Operate various communication equipment, including two-way radios, phones, and computer systems.
Required Skills
- Minimum 2 years of experience in a dispatch or equivalent high-volume coordination role.
- Excellent verbal and written communication skills.
- Proficiency in using dispatch software, GIS, and Microsoft Office Suite.
- Strong geographical knowledge of Lloydminster and surrounding areas.
- Ability to multi-task, prioritize effectively, and maintain composure in stressful situations.
- Demonstrated problem-solving skills and a proactive approach.
- Valid Class 5 Driver's License.
Preferred Qualifications
- Post-secondary education in office administration, emergency services, or a related field.
- Experience with public works operations or municipal services.
- Knowledge of relevant safety regulations and protocols.
- Bilingualism (English/French).
Perks & Benefits
- Excellent Defined Benefit Pension Plan (LAPP)
- Comprehensive Health and Dental Benefits
- Paid Vacation and Sick Leave
- Life Insurance and Disability Coverage
- Employee Wellness Programs
- Opportunities for Professional Development and Training
- Positive and Supportive Work Environment
- Work-Life Balance Initiatives
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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