About the Company
Premier Grand Events Hall is a leading luxury events venue in Lekki Phase 1, Lagos, renowned for hosting prestigious conferences, exquisite weddings, and high-profile corporate gatherings. We are dedicated to providing unparalleled service and creating memorable experiences for all our guests. Join our dynamic team and be part of an environment where excellence and hospitality converge.
Job Description
We are seeking an enthusiastic and highly professional Protocol Usher & Guest Relations Assistant to join our dedicated team. This entry-level position is perfect for individuals eager to embark on a career in hospitality and event management, focusing on delivering exceptional guest experiences. You will be the welcoming face of our venue, ensuring smooth guest flow, providing information, and assisting with various event-day logistics to uphold our high standards of service and decorum. Full training will be provided to the right candidate who demonstrates a strong passion for guest service and a proactive attitude.
Key Responsibilities
- Warmly welcome and direct guests upon their arrival at events.
- Assist guests with inquiries, provide accurate information about event schedules and facilities.
- Manage guest registration and seating arrangements efficiently.
- Maintain a high level of professionalism and decorum in all interactions.
- Collaborate with event coordinators and security personnel to ensure a safe and orderly environment.
- Handle guest complaints or issues with tact and escalate when necessary.
- Ensure all public areas are tidy and presentable throughout events.
- Support the setup and breakdown of event spaces as required.
- Adhere to all venue policies and procedures, including health and safety guidelines.
Required Skills
- Excellent verbal communication skills.
- Strong interpersonal skills with a friendly and approachable demeanor.
- A proactive attitude and willingness to learn.
- Ability to work effectively in a fast-paced and dynamic environment.
- Professional appearance and conduct.
- Basic problem-solving abilities.
- Ability to stand for extended periods and assist with light physical tasks.
Preferred Qualifications
- Previous experience in customer service, retail, or hospitality is a plus but not required.
- A diploma or certificate in Hospitality Management or a related field.
- Proficiency in additional languages (e.g., French, Igbo, Yoruba) is an advantage.
- Familiarity with event protocols and etiquette.
Perks & Benefits
- Comprehensive on-the-job training and mentorship.
- Opportunities for career growth within the hospitality industry.
- Competitive monthly salary.
- Staff meals during events.
- Access to professional development workshops.
- Vibrant and supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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