About the Company
Strava is the leading digital community for athletes worldwide, connecting millions through their shared passion for sport. We’re dedicated to building a global platform that inspires, motivates, and helps people achieve their fitness goals. Our mission is to help people get more active, more often, and our app serves as a central hub for activity tracking, social sharing, and personalized fitness insights. Join our team and help us empower athletes globally.
Job Description
Are you a dedicated fitness enthusiast with a knack for helping others and a passion for technology? Strava is seeking a motivated Personal Training App Support Agent to join our fully remote team. In this role, you will be the first point of contact for our users, providing exceptional support for our personal training features and general app functionalities. You’ll troubleshoot technical issues, answer questions about workout tracking, goal setting, and community features, and guide users to make the most of their Strava experience. We’re looking for someone who loves fitness as much as they love solving problems and connecting with people. Full training on our systems and product will be provided, making this an excellent opportunity for individuals eager to start a career in tech support within the fitness industry.
Key Responsibilities
- Provide friendly, accurate, and efficient support to Strava users via email, chat, and potentially phone, regarding personal training features and general app usage.
- Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions.
- Educate users on Strava's features, helping them optimize their fitness journey within the app.
- Document all user interactions and resolutions clearly and concisely in our CRM system.
- Collaborate with the product and engineering teams to escalate complex issues and provide user feedback for product improvement.
- Stay up-to-date with new Strava features, updates, and best practices to ensure accurate support.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
Required Skills
- Strong passion for fitness, health, and wellness.
- Excellent written and verbal communication skills.
- Proven ability to learn new software and technical concepts quickly.
- Problem-solving mindset with attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Empathy and a genuine desire to help others.
- Familiarity with using mobile applications and general computer literacy.
Preferred Qualifications
- Experience using the Strava app or other personal training/fitness tracking applications.
- Previous experience in a customer service or support role (even informal).
- Basic understanding of common mobile operating systems (iOS and Android).
- Experience with CRM software (e.g., Zendesk, Salesforce).
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) matching program.
- Fully remote work model with flexible hours.
- Stipend for home office setup and internet.
- Complimentary Strava Summit subscription.
- Opportunities for professional development and career growth.
- Access to an engaged and supportive remote team culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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