About the Company
Shiro Restaurant & Bar is an acclaimed high-end Pan-Asian dining destination located in the vibrant heart of Victoria Island, Lagos. Renowned for its exquisite culinary experience, sophisticated ambiance, and impeccable service, Shiro offers guests a memorable journey of taste and luxury. We pride ourselves on creating a welcoming and exclusive atmosphere, making every visit special.
Job Description
We are seeking an enthusiastic and friendly Part-Time Restaurant Greeter to be the first point of contact for our valued guests. As the face of Shiro Restaurant & Bar, you will play a crucial role in creating a warm, inviting, and lasting first impression. This position requires exceptional interpersonal skills, a professional demeanor, and the ability to manage a busy reception area efficiently while ensuring every guest feels welcomed and valued. You will help orchestrate a seamless flow of dining experiences, making sure our guests’ journey from arrival to seating is smooth and enjoyable.
Key Responsibilities
- Warmly greet all guests upon arrival and bid them farewell upon departure.
- Manage reservations and walk-in guest seating, ensuring optimal table turnover and minimal wait times.
- Escort guests to their tables, presenting menus and ensuring their initial comfort.
- Maintain the cleanliness and organization of the reception and entrance area.
- Answer incoming calls professionally and assist with reservation inquiries, special requests, and general information.
- Communicate effectively with the serving staff and kitchen to manage table availability and guest flow.
- Handle guest concerns or special needs with grace and efficiency, escalating to management when necessary.
- Assist with other administrative tasks as needed to support restaurant operations.
Required Skills
- Excellent verbal communication and active listening skills.
- Strong interpersonal skills with a naturally friendly and welcoming personality.
- Professional and polished appearance and demeanor.
- Ability to remain calm and composed in a fast-paced, high-pressure environment.
- Exceptional organizational skills and attention to detail.
- Proficiency in basic computer skills for reservation systems (training provided).
- A genuine passion for providing outstanding customer service.
Preferred Qualifications
- Previous experience in a customer service or hospitality role (even if minimal).
- Familiarity with restaurant reservation software (e.g., OpenTable, Resy) is a plus.
- Ability to speak local languages (e.g., Yoruba, Igbo, Hausa) is an advantage but not required.
- Flexibility to work evenings, weekends, and holidays.
Perks & Benefits
- Competitive hourly wage.
- Opportunities for professional growth and development within a prestigious hospitality group.
- Staff meals during shifts.
- A dynamic and supportive work environment.
- Employee discounts at Shiro and affiliated venues.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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