About the Company
Kmart Australia is a leading retailer committed to offering everyday items at affordable prices. With a vast network of stores across Australia and New Zealand, we serve millions of customers annually. Our success is built on a foundation of teamwork, innovation, and a passion for providing great value. We believe in fostering a supportive and inclusive environment where our team members can thrive and grow.
Job Description
We are seeking a highly organised and detail-oriented Order Desk Assistant to join our team. This is a full-time, 100% remote position, open to candidates across all regions. As an Order Desk Assistant, you will play a crucial role in ensuring the smooth processing of customer orders and providing essential administrative support. This entry-level role is perfect for individuals looking to start their career in administration with a focus on customer service and order management. Full training will be provided.
Key Responsibilities
- Process incoming customer orders accurately and efficiently using our internal systems.
- Respond to customer inquiries regarding order status, product availability, and delivery details via email and phone.
- Coordinate with logistics and warehouse teams to ensure timely dispatch and delivery of orders.
- Maintain accurate records of all orders, communications, and customer interactions.
- Assist with general administrative tasks, including data entry, filing, and report generation.
- Identify and resolve order-related issues or discrepancies, escalating complex matters when necessary.
- Provide support to the sales team as required.
- Adhere to company policies and procedures related to order processing and customer service.
Required Skills
- Strong organisational skills and attention to detail.
- Excellent written and verbal communication abilities.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work independently and manage time effectively in a remote environment.
- Problem-solving aptitude and a proactive approach.
- High school diploma or equivalent.
- A positive attitude and willingness to learn.
Preferred Qualifications
- Prior experience in an administrative or customer service role (even if not directly related to order processing).
- Familiarity with CRM or order management systems.
- Experience working in a remote team setting.
Perks & Benefits
- Competitive annual salary.
- Flexible 100% remote work arrangement.
- Comprehensive training and professional development opportunities.
- Supportive team environment.
- Employee discounts across Kmart and affiliated brands.
- Opportunity to be part of a well-established and respected national retailer.
- Generous annual leave and personal leave entitlements.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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