About the Company
FedEx is a global leader in logistics, providing innovative shipping and business solutions worldwide. We connect people and possibilities through an expansive portfolio of transportation, e-commerce, and business services. Our team is dedicated to fostering an environment of innovation and growth, empowering our employees to shape the future of global commerce and technology from our Memphis headquarters and beyond.
Job Description
Join our innovative team as a Next-Gen Tech, AI & Digital Support specialist. In this dynamic role, you will be at the forefront of providing exceptional technical assistance and problem-solving for our cutting-edge AI and digital platforms. This position requires a proactive individual with a passion for technology, a commitment to customer satisfaction, and the ability to adapt to rapidly evolving digital landscapes. You will support internal and external stakeholders, ensuring seamless operation and optimal user experience across various next-generation tools and systems. We are looking for someone who thrives in a collaborative environment and is eager to contribute to our digital transformation journey.
Key Responsibilities
- Provide first-line and second-line technical support for AI-driven applications and digital solutions, resolving user issues efficiently.
- Diagnose and troubleshoot complex technical problems related to software, hardware, and network connectivity for digital platforms.
- Collaborate with engineering and development teams to escalate and resolve advanced issues, contributing to root cause analysis.
- Assist in the testing and deployment of new technologies and digital tools, providing user feedback to improve functionality.
- Develop and maintain comprehensive documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Educate users on best practices for utilizing AI and digital tools, ensuring optimal adoption and performance.
- Monitor system performance and proactively identify potential issues to prevent service disruptions.
- Participate in training sessions to stay updated on the latest technological advancements and product enhancements.
Required Skills
- Strong problem-solving and analytical abilities.
- Excellent communication skills, both written and verbal.
- Proficiency with various operating systems (Windows, macOS).
- Familiarity with ticketing systems and IT service management principles.
- Ability to learn new technologies quickly and adapt to changing environments.
- Customer service-oriented mindset.
- Basic understanding of networking concepts.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience with AI/ML concepts or digital transformation initiatives.
- Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
- Prior experience in a technical support or helpdesk role.
- Certifications in IT support (e.g., CompTIA A+, ITIL Foundation).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and continuous learning.
- Employee discounts on shipping and other services.
- Flexible hybrid work model.
- Collaborative and innovative work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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