About the Company
AdventHealth is a faith-based, non-profit healthcare system operating in multiple states across the United States. With a commitment to whole-person care—healing the body, mind, and spirit—AdventHealth is one of the largest healthcare providers in the nation. Our Orlando facilities are at the forefront of medical innovation, offering comprehensive services and fostering a culture of compassion and excellence.
Job Description
We are seeking an experienced and dedicated Medical Receptionist (Lead) to join our large medical group in Orlando. In this crucial role, you will be responsible for overseeing the daily operations of the front desk, ensuring smooth patient flow, and providing exceptional administrative support. You will serve as a role model and mentor for other receptionists, helping to maintain our high standards of patient care and operational efficiency. This position requires strong leadership skills, meticulous organization, and a genuine passion for serving our community.
Key Responsibilities
- Supervise and provide guidance to a team of medical receptionists, ensuring all front desk duties are performed efficiently and accurately.
- Manage patient scheduling, registration, and check-in/check-out processes.
- Handle patient inquiries, resolve issues, and provide excellent customer service.
- Oversee appointment reminders, patient no-show follow-ups, and waitlist management.
- Train new receptionists on office procedures, EMR systems, and patient service protocols.
- Maintain patient records with strict adherence to HIPAA regulations and confidentiality guidelines.
- Coordinate with clinical staff to optimize patient flow and minimize wait times.
- Manage incoming calls, faxes, and electronic communications.
- Assist with billing inquiries, co-pay collection, and insurance verification.
- Participate in staff meetings and contribute to ongoing process improvement initiatives.
Required Skills
- Minimum of 2 years of experience as a Medical Receptionist or in a similar administrative role within a healthcare setting.
- Proven leadership ability and experience guiding a team.
- Excellent communication and interpersonal skills, with a patient-first approach.
- Proficiency in Electronic Medical Record (EMR) systems (e.g., Epic, Cerner).
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- High school diploma or GED equivalent.
Preferred Qualifications
- Associate's degree in Medical Office Administration or a related field.
- Specific experience with the AdventHealth EMR system (e.g., Cerner PowerChart).
- Bilingual proficiency (e.g., Spanish/English).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous Paid Time Off (PTO) and holiday pay.
- 403(b) retirement plan with company match.
- Life insurance and disability benefits.
- Employee assistance program.
- Opportunities for professional development and continuing education.
- Tuition reimbursement.
- Wellness programs and employee discounts.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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