About the Company
The Onyx Reserve Hospitality Group is a premier name in luxury entertainment and fine dining across Nigeria. Our establishments are renowned for their exquisite ambiance, impeccable service, and a clientele that appreciates the finer things in life. Located in the vibrant heart of Lekki, our exclusive lounge offers an unparalleled experience, blending sophistication with comfort. We are committed to fostering a supportive and elegant work environment where our team members can thrive and grow.
Job Description
We are seeking an elegant and charismatic Luxury Lounge Hostess to join our prestigious team for the evening shift. This is a unique opportunity to be the face of our high-end establishment, welcoming discerning guests and ensuring their first impression is one of warmth and sophistication. The ideal candidate will possess a natural flair for hospitality, excellent communication skills, and a commitment to delivering exceptional guest service. This position includes accommodation, making it an excellent opportunity for candidates seeking to relocate or enhance their living situation.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival to the lounge, maintaining a professional and friendly demeanor.
- Manage reservations and seating arrangements efficiently, ensuring smooth guest flow and optimal table utilization.
- Escort guests to their tables, presenting menus and providing initial information about the lounge's offerings.
- Anticipate guest needs and assist with inquiries, special requests, or minor issues to enhance their experience.
- Maintain a pristine and organized reception area and lounge entrance.
- Collaborate effectively with service staff, bartenders, and management to ensure seamless operation.
- Handle guest feedback professionally and discreetly, escalating issues to management when necessary.
- Adhere to all lounge policies, safety standards, and service protocols.
Required Skills
- Exceptional interpersonal and communication skills.
- Polished appearance and professional demeanor.
- Strong organizational abilities and attention to detail.
- Ability to remain calm and composed under pressure in a fast-paced environment.
- Customer service-oriented mindset with a genuine desire to please guests.
- Flexibility to work evening shifts, including weekends and public holidays.
Preferred Qualifications
- Previous experience in a luxury hotel, fine dining restaurant, or upscale lounge.
- Proficiency in additional languages (e.g., French, Yoruba) is a plus.
- Knowledge of reservation systems and hospitality software.
- A passion for hospitality and delivering memorable guest experiences.
Perks & Benefits
- Competitive monthly salary with potential for performance bonuses.
- Comfortable and secure accommodation provided.
- Complimentary staff meals during shifts.
- Comprehensive training and professional development opportunities.
- Opportunity to work in a prestigious, high-end environment.
- Career growth potential within The Onyx Reserve Hospitality Group.
- A supportive and dynamic team culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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