About the Company
Eko Hotels & Suites is West Africa’s leading hospitality brand, renowned for its luxurious accommodations, world-class dining, and unparalleled service. With a legacy of excellence in Lagos, we are expanding our bespoke luxury experiences to new discerning locations. We pride ourselves on creating memorable moments for our guests and fostering a supportive, growth-oriented environment for our team members.
Job Description
We are seeking a vibrant and dedicated Luxury Lounge Hostess to join our esteemed team for the evening shift. This is an exceptional opportunity for individuals passionate about delivering outstanding hospitality and creating an inviting atmosphere for our VIP guests. Full training will be provided, making this an ideal role for entry-level candidates eager to start a career in luxury hospitality. We also offer comfortable staff accommodation as part of our commitment to your well-being.
Key Responsibilities
- Warmly welcome and greet all guests upon arrival at the luxury lounge, ensuring a positive first impression.
- Efficiently manage guest seating, reservations, and waitlists, optimizing lounge flow and guest experience.
- Maintain a pristine and elegant lounge environment, ensuring all areas are tidy and set up to the highest standards.
- Develop a thorough knowledge of the lounge's offerings, including food and beverage menus, to answer guest inquiries accurately.
- Proactively anticipate guest needs and promptly address any concerns or special requests, escalating when necessary.
- Collaborate effectively with the lounge and service staff to ensure seamless guest service during the evening shift.
- Assist with other administrative duties or guest services as required to ensure smooth lounge operations.
Required Skills
- Exceptional interpersonal and communication skills.
- A positive, professional, and hospitable demeanor.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced luxury environment.
- Reliability and punctuality for evening shifts.
- A genuine passion for customer service and hospitality.
- Willingness to learn and grow within the luxury hospitality sector.
Preferred Qualifications
- Prior experience in customer service or a guest-facing role (not necessarily hospitality).
- Ability to speak multiple languages is an advantage.
- Basic computer literacy for reservation systems.
Perks & Benefits
- Competitive monthly salary.
- Complimentary staff accommodation provided.
- Comprehensive training and development programs.
- Opportunities for career advancement within a leading hospitality group.
- Meals on duty.
- Health and wellness benefits.
- A supportive and dynamic work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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