About the Company
Opulence Lounges & Events is a premier destination in Surulere, Lagos, renowned for its sophisticated ambiance, exquisite culinary offerings, and exceptional service. We pride ourselves on creating memorable experiences for our guests, from intimate gatherings to vibrant social events. Our team is dedicated to hospitality excellence, and we foster a supportive and dynamic work environment where every individual’s contribution is valued.
Job Description
Join the vibrant team at Opulence Lounges & Events as a Part-Time Lounge Hostess. This is an exciting opportunity for an enthusiastic and friendly individual to be the first point of contact for our esteemed guests. You’ll play a crucial role in creating a welcoming atmosphere, managing reservations, and ensuring a seamless flow within our luxurious lounge. This position offers the flexibility of working just three days a week and the fantastic benefit of keeping all your tips, significantly boosting your earnings.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival, ensuring a positive first impression.
- Manage the reservation system efficiently, seating guests promptly and courteously.
- Accurately quote wait times and direct guests to appropriate waiting areas when necessary.
- Maintain cleanliness and organization at the hostess stand and lounge entrance.
- Assist guests with their coats, bags, and other belongings as needed.
- Answer phone calls professionally, providing information and taking reservations.
- Communicate effectively with serving staff and management regarding seating availability and guest needs.
- Handle guest inquiries and complaints with grace and professionalism, escalating issues when appropriate.
- Support the overall lounge operations to ensure an exceptional guest experience.
- Be knowledgeable about the lounge's menu, specials, and events to assist guests effectively.
Required Skills
- Exceptional interpersonal and communication skills.
- A positive, friendly, and outgoing personality.
- Ability to remain calm and composed in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Basic computer literacy for reservation management systems.
- A proactive approach to guest service.
- Punctuality and reliability.
- Ability to work effectively as part of a team.
- No prior experience is necessary; we provide full training.
Preferred Qualifications
- Previous experience in a customer service or hospitality role is a plus, but not required.
- Familiarity with reservation software (e.g., OpenTable, Resy) is a bonus.
- Ability to speak multiple languages relevant to our diverse clientele.
Perks & Benefits
- Competitive base salary plus 100% of all tips earned.
- Flexible part-time schedule (3 days a week).
- Opportunity to work in a luxurious and prestigious environment.
- Comprehensive training and ongoing professional development.
- Complimentary staff meals during shifts.
- Supportive and collaborative team culture.
- Opportunity for career growth within Opulence Lounges & Events.
- Employee discounts on lounge services and events.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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