About the Company
The Marcopolo Suites & Lounge is a prestigious hospitality establishment located in the heart of Alausa, Lagos. We are renowned for our elegant ambiance, exceptional customer service, and a commitment to providing an unforgettable experience for our discerning guests. We pride ourselves on our professional team and a supportive work environment where excellence is encouraged and rewarded.
Job Description
We are seeking a dedicated and enthusiastic Live-in Lounge Waitress to join our esteemed team. This unique opportunity includes on-site accommodation, making it ideal for individuals looking for a stable and supportive environment to grow their hospitality career. As a Lounge Waitress, you will be crucial in ensuring our guests receive prompt, courteous, and excellent service, contributing to the luxurious atmosphere of The Marcopolo Suites & Lounge. You will be responsible for taking orders, serving food and beverages, and maintaining the cleanliness and presentation of the lounge area. Training will be provided to ensure you meet our high service standards.
Key Responsibilities
- Greet guests warmly and present menus in an engaging manner.
- Take food and beverage orders accurately and efficiently.
- Serve food and beverages to guests, ensuring presentation and quality standards are met.
- Maintain cleanliness and organization of the lounge area, including tables, chairs, and service stations.
- Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
- Process payments and handle cash transactions accurately.
- Collaborate with kitchen and bar staff to ensure smooth service delivery.
- Adhere to all health, safety, and hygiene regulations.
- Assist with setting up and breaking down the lounge area for service periods.
- Contribute to a positive and cohesive team environment.
Required Skills
- Excellent customer service and interpersonal skills.
- Ability to communicate effectively in English, both verbal and written.
- A positive attitude and a strong work ethic.
- Ability to work effectively in a fast-paced environment.
- Reliability and punctuality.
- Basic numeracy skills for handling orders and payments.
- Ability to stand and walk for extended periods.
Preferred Qualifications
- Minimum of 6 months experience in a waitressing or customer service role, preferably in a hotel or lounge setting.
- Familiarity with Point of Sale (POS) systems.
- Knowledge of various food and beverage items.
- Ability to speak multiple languages (e.g., Yoruba, Igbo, Hausa) is a plus.
Perks & Benefits
- On-site accommodation provided.
- Competitive monthly salary.
- Meals provided during working hours.
- Comprehensive on-the-job training.
- Opportunities for career growth and professional development.
- Supportive and friendly work environment.
- Staff welfare programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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