About the Company
Golden Tulip Festac Lagos is a premier luxury hotel known for its exceptional hospitality, exquisite dining, and state-of-the-art event facilities. Nestled in the vibrant heart of Festac Town, we host a wide array of high-profile events, from corporate conferences to glamorous social gatherings and exclusive VIP parties. Our commitment to unparalleled guest experiences drives everything we do, making us a sought-after destination for both local and international patrons.
Job Description
We are seeking an enthusiastic and highly organized Lead Event Hostess to join our dynamic events team. In this pivotal role, you will be responsible for overseeing the coordination and execution of VIP table services, ensuring an impeccable experience for our most esteemed guests. You will lead a small team of hostesses, manage bookings, handle guest relations with grace, and contribute to the seamless flow of events. This position requires a keen eye for detail, exceptional interpersonal skills, and a passion for delivering five-star service in a fast-paced luxury environment.
Key Responsibilities
- Lead and supervise a team of event hostesses during various events, ensuring adherence to service standards.
- Manage VIP table reservations, seating arrangements, and special requests with precision and discretion.
- Warmly welcome and seat VIP guests, ensuring their comfort and satisfaction throughout the event.
- Act as the primary point of contact for VIP guests, addressing any inquiries or concerns promptly and professionally.
- Coordinate closely with the catering, bar, and security teams to ensure a synchronized and high-quality service delivery.
- Maintain immaculate presentation of VIP areas and ensure all amenities are stocked and available.
- Train junior hostesses on VIP service protocols, guest engagement, and event flow.
- Prepare post-event reports on VIP guest feedback and service performance.
- Handle unexpected situations or guest issues with tact and efficiency.
- Uphold the highest standards of professionalism and discretion at all times.
Required Skills
- Proven experience in a hospitality or customer service role, preferably in a premium hotel or event setting.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to lead and motivate a small team.
- Proficiency in managing reservations and guest seating arrangements.
- Problem-solving skills and ability to perform under pressure.
- A professional and polished appearance.
- Fluent in English; additional language proficiency is a plus.
Preferred Qualifications
- Previous experience as a Lead Hostess or Supervisor in a high-end restaurant, hotel, or event venue.
- Diploma or degree in Hospitality Management or a related field.
- Familiarity with event management software or reservation systems.
- Knowledge of local customs and etiquette.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance package.
- Staff meals during shifts.
- Opportunities for professional development and career advancement within a global brand.
- Access to employee discounts on hotel services.
- A supportive and dynamic work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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