About the Company
The Azure Grand Hotel & Suites stands as a beacon of luxury and refined hospitality in the heart of Lekki Phase 1, Lagos. Renowned for its opulent venues, exquisite dining, and unparalleled service, we cater to a discerning clientele seeking unforgettable experiences. Our commitment to excellence is reflected in every detail, from our state-of-the-art facilities to our dedicated team of professionals who strive to exceed expectations.
Job Description
We are seeking an exceptionally poised and experienced Lead Event Hostess to join our prestigious team. In this pivotal role, you will be responsible for overseeing the coordination and flawless execution of VIP table services across various events within The Azure Grand. You will lead a team of hostesses, ensure impeccable guest relations for our most esteemed patrons, and maintain the highest standards of service delivery. This role requires a strong leader with exceptional organizational skills, a keen eye for detail, and a passion for creating an exclusive and welcoming atmosphere for our VIP guests.
Key Responsibilities
- Lead and supervise a team of event hostesses, ensuring adherence to service standards and operational protocols.
- Manage VIP table reservations, seating arrangements, and special requests with precision and discretion.
- Provide a warm, professional, and personalized welcome to VIP guests upon arrival.
- Oversee the seamless flow of VIP areas during events, proactively addressing any guest needs or concerns.
- Coordinate closely with event managers, F&B teams, and security to ensure a cohesive and high-quality guest experience.
- Conduct pre-event briefings and post-event debriefings with the hostess team.
- Handle guest complaints or issues promptly and effectively, escalating when necessary.
- Maintain an up-to-date knowledge of event schedules, VIP guest lists, and venue layouts.
- Assist in training new hostesses on VIP service standards and venue policies.
- Ensure all VIP areas are impeccably clean, organized, and set up according to specifications.
Required Skills
- Exceptional interpersonal and communication skills.
- Proven leadership abilities with experience supervising a team.
- Impeccable grooming and professional presentation.
- Strong organizational and multitasking capabilities.
- Ability to remain calm and composed under pressure.
- Customer service orientation with a proactive problem-solving approach.
- Proficiency in English; knowledge of additional languages is a plus.
- Basic computer literacy (e.g., reservation software, Microsoft Office Suite).
- Attention to detail and a commitment to service excellence.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.
Preferred Qualifications
- Diploma or Bachelor's degree in Hospitality Management, Event Management, or a related field.
- Certification in customer service or hospitality.
- Experience with luxury hotel or high-end event venue operations.
- Familiarity with various event management software.
Perks & Benefits
- Competitive monthly salary with performance incentives.
- Comprehensive health and wellness benefits.
- Professional development and career growth opportunities.
- Staff meals during shifts.
- Transport allowance.
- A dynamic and supportive work environment within a luxury brand.
- Opportunity to work with a diverse and international clientele.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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