About the Company
The York Regional Municipality is dedicated to building strong, caring, and safe communities. We provide essential public services and programs that improve the quality of life for our 1.2 million residents. Join a team committed to excellence, innovation, and public service, where your contributions make a tangible difference in the lives of newcomers and the community as a whole.
Job Description
We are seeking a highly motivated and detail-oriented Immigration Support Clerk to join our dynamic public sector team in Keswick. This is an exciting entry-level opportunity for individuals eager to start a career in public service, particularly those interested in supporting immigration services. You will play a crucial role in processing documentation, assisting with client inquiries, and maintaining accurate records in a fast-paced environment. Full training will be provided, making this an ideal role for someone with strong organizational skills and a desire to learn and grow within a supportive municipal setting.
Key Responsibilities
- Process and organize a high volume of immigration-related documents and applications.
- Maintain accurate and confidential client records, ensuring data integrity.
- Assist in responding to general inquiries from clients, referring complex cases to senior staff.
- Prepare correspondence, reports, and other administrative materials.
- Schedule appointments and manage calendars for immigration support officers.
- Collaborate with team members to ensure efficient workflow and service delivery.
- Utilize various software systems for data entry and information retrieval.
- Adhere to all municipal policies, procedures, and privacy regulations.
Required Skills
- High school diploma or equivalent.
- Demonstrated strong organizational and time management abilities.
- Excellent attention to detail and accuracy.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work effectively in a fast-paced and high-volume environment.
- Strong verbal and written communication skills.
- Willingness to learn and adapt to new procedures and systems.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Preferred Qualifications
- Post-secondary education in office administration, legal studies, or a related field.
- Previous experience in a customer service or administrative role (volunteer or paid).
- Familiarity with public sector operations or immigration processes.
- Proficiency in additional languages relevant to the local community.
Perks & Benefits
- Comprehensive benefits package (medical, dental, vision).
- Defined benefit pension plan (OMERS).
- Generous paid time off and holidays.
- Opportunities for professional development and career advancement within the municipality.
- Supportive and collaborative work environment.
- Access to employee wellness programs.
- Meaningful work making a direct impact on the community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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