About the Company
Associa is a leading provider of community management services, dedicated to building better communities. With offices across North America, Associa offers unparalleled expertise, innovative solutions, and a commitment to service excellence for homeowner associations, condominiums, and master-planned communities. Our mission is to enhance the lives of residents and the value of their properties through professional, ethical, and responsive management.
Job Description
Associa is seeking a highly organized and detail-oriented HOA Administrator to join our team in Hesperia, CA. This full-time, on-site position operates during standard office hours, Monday through Friday, and is crucial for the smooth operation of our managed homeowner associations. The HOA Administrator provides essential administrative support to community managers, serves as a primary point of contact for homeowners, and ensures the efficient execution of day-to-day community operations. This role requires excellent communication skills, a proactive approach to problem-solving, and a dedication to providing outstanding customer service within a professional office environment.
Key Responsibilities
- Manage all incoming homeowner inquiries and communications via phone, email, and in-person, providing timely and accurate information and resolutions.
- Assist with the preparation and execution of HOA board meetings, including scheduling, compiling agendas, preparing reports, and accurately taking and distributing meeting minutes.
- Process invoices, assist with budget preparation, and maintain accurate financial records under the guidance of the community manager.
- Maintain accurate and up-to-date homeowner records, property files, and vendor contracts, ensuring confidentiality and data integrity.
- Coordinate with various vendors for services such as landscaping, maintenance, and repairs in common areas, obtaining bids and scheduling work.
- Ensure compliance with all governing documents, CC&Rs (Covenants, Conditions, and Restrictions), bylaws, and local regulations for all assigned associations.
- Provide comprehensive administrative support to the community manager, including scheduling appointments, preparing correspondence, and organizing documents.
- Assist in the preparation and distribution of community newsletters, notices, and other essential communications to residents.
Required Skills
- Excellent verbal and written communication skills with a professional and friendly demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and strong general computer literacy.
- Exceptional organizational skills, meticulous attention to detail, and the ability to manage multiple tasks efficiently.
- Demonstrated ability to handle confidential information with the utmost discretion and professionalism.
- A strong customer service-oriented mindset and a proactive approach to problem-solving.
- High school diploma or equivalent.
- A minimum of 6 months of administrative, office support, or customer service experience.
Preferred Qualifications
- Associate's degree in Business Administration, Property Management, or a related field.
- Previous experience in property management, HOA administration, or real estate.
- Familiarity with local HOA laws and regulations in California.
- Experience using property management software such as CINC, Jenark, or similar systems.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off and observed holidays.
- 401(k) retirement plan with company matching contributions.
- Opportunities for continuous professional development and career advancement within a national company.
- Employee assistance program for personal and professional support.
- A supportive team environment focused on community success and employee well-being.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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