About the Company
BIG4 Albury Tourist Park is a cherished part of the BIG4 Holiday Parks network, renowned for providing exceptional holiday experiences across Australia. Nestled on the banks of the Murray River, our park in Albury offers a welcoming atmosphere for families, couples, and adventurers alike. We pride ourselves on our friendly service, well-maintained facilities, and commitment to creating memorable stays for our guests. Join our team and be a part of delivering joy and relaxation in a beautiful regional setting.
Job Description
We are seeking an enthusiastic and customer-focused Guest Experience Host to join our vibrant team at BIG4 Albury Tourist Park. As a pivotal member of our front-line staff, you will be the first point of contact for our guests, ensuring their stay is enjoyable, comfortable, and memorable from arrival to departure. This role requires a friendly demeanor, excellent communication skills, and a proactive approach to guest satisfaction. If you love people, have a knack for hospitality, and are eager to contribute to a positive holiday environment, we encourage you to apply. Full training will be provided, making this an excellent opportunity for individuals looking to start or grow their career in the tourism and hospitality industry.
Key Responsibilities
- Warmly welcome guests upon arrival, assist with check-ins and check-outs, and provide essential information about the park and local attractions.
- Handle guest inquiries, reservations, and feedback promptly and professionally, resolving any issues to ensure a positive outcome.
- Operate the park's booking system and point-of-sale terminal efficiently.
- Assist with light administrative tasks, including processing payments, managing correspondence, and maintaining accurate records.
- Promote park facilities, activities, and local tourism offerings to enhance the guest experience.
- Maintain a clean, organised, and welcoming reception area.
- Collaborate with other team members to ensure smooth park operations and a high standard of service.
- Adhere to all health, safety, and operational guidelines.
- Assist with general park duties as required to support the overall team.
Required Skills
- Excellent verbal and written communication skills
- Strong customer service orientation and a friendly, approachable personality
- Ability to work effectively both independently and as part of a team
- Basic computer proficiency and willingness to learn new software
- Problem-solving skills and a proactive attitude
- Availability to work a flexible schedule, including weekends and public holidays
Preferred Qualifications
- Previous experience in hospitality, retail, or a customer-facing role (beneficial but not essential)
- Knowledge of the Albury-Wodonga region and local attractions
- First Aid certification (or willingness to obtain)
- Current driver's license
Perks & Benefits
- Competitive hourly wage with opportunities for growth
- Supportive and friendly team environment
- Training and development opportunities
- Discounted accommodation across BIG4 Holiday Parks network
- Opportunity to work in a picturesque location by the Murray River
- Employee recognition programs
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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