About the Company
The Victorian Department of Social Inclusion is committed to fostering a fair, inclusive, and thriving community across Victoria. Our Traralgon office serves as a crucial hub for delivering essential services and support to local residents, ensuring accessibility and responsiveness. We pride ourselves on a culture of respect, professionalism, and dedication to public service, striving to make a positive impact in the lives of Victorians every day.
Job Description
We are seeking a highly motivated and enthusiastic individual to join our Traralgon State Department Office as a Government Receptionist. This entry-level position is perfect for someone eager to start their career in public service and gain invaluable experience in a dynamic government environment. You will be the first point of contact for visitors and callers, playing a vital role in creating a welcoming and efficient office atmosphere. Full training will be provided to ensure your success in this role, covering all aspects of departmental procedures, customer service excellence, and administrative support tasks.
Key Responsibilities
- Greet and welcome visitors to the office with professionalism and courtesy, directing them to the appropriate personnel or services.
- Answer and direct incoming phone calls efficiently, taking messages accurately when required.
- Manage incoming and outgoing mail, deliveries, and couriers.
- Maintain the reception area, ensuring it is tidy, well-organised, and presentable at all times.
- Assist with various administrative tasks, including data entry, filing, scanning, and photocopying.
- Schedule appointments and manage meeting room bookings.
- Provide general information and assistance to the public regarding departmental services.
- Monitor and order office supplies, ensuring adequate stock levels.
- Adhere to all departmental policies, procedures, and security protocols.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Basic computer proficiency (Microsoft Office Suite – Word, Excel, Outlook).
- Ability to multitask and manage time effectively in a busy environment.
- Strong organisational skills and attention to detail.
- A proactive attitude and willingness to learn new systems and procedures.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience in a customer service or administrative role (even if informal).
- Familiarity with government structures or public service values.
- Experience using office equipment such as multi-line phones, printers, and scanners.
Perks & Benefits
- Competitive annual salary with annual increments.
- Generous leave entitlements, including annual leave, personal leave, and long service leave.
- Access to a comprehensive superannuation scheme.
- Opportunities for professional development and career progression within the Victorian Public Service.
- Supportive and collaborative team environment.
- Contribution to meaningful public service work impacting the local community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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