About the Company
Quest Apartments is a leading serviced apartment provider in Australia, New Zealand, and Fiji. We offer spacious, apartment-style accommodation for business and leisure travelers. Our properties are designed to provide guests with a home-away-from-home experience, backed by exceptional customer service and consistent quality.
Job Description
We are seeking a dedicated and professional Front Desk Clerk to join our team in Fremantle. In this vital role, you will be the first point of contact for our guests, ensuring a welcoming and efficient check-in/check-out experience. You will manage reservations, answer inquiries, and provide local information, contributing significantly to guest satisfaction. This position offers stable hours within a supportive team environment.
Key Responsibilities
- Greet and welcome guests upon arrival, performing smooth check-ins and check-outs
- Manage reservations, process cancellations, and handle modifications accurately
- Answer phone calls, respond to emails, and address guest inquiries promptly and courteously
- Provide information about the motel facilities, services, and local attractions/events
- Handle guest complaints and resolve issues professionally, escalating when necessary
- Process payments, manage cash and credit card transactions, and maintain accurate billing records
- Maintain a tidy and organized front desk and lobby area
- Liaise with housekeeping and maintenance departments to ensure guest rooms are prepared and issues are resolved
- Perform basic administrative tasks and maintain guest records according to privacy policies
Required Skills
- Excellent verbal and written communication skills
- Strong customer service orientation with a friendly and professional demeanor
- Proficiency in basic computer operations and office software
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and accuracy in handling transactions and data entry
- Problem-solving skills and a proactive approach to guest satisfaction
- Reliability and punctuality
Preferred Qualifications
- Previous experience in a front desk or customer service role, preferably within the hospitality industry
- Familiarity with property management systems (PMS) like Opera, Fidelio, or similar
- Knowledge of the Fremantle area and local tourist attractions
- Ability to speak multiple languages is a plus
Perks & Benefits
- Competitive hourly wage
- Opportunities for career growth and development within Quest Apartments
- Supportive and collaborative team environment
- Employee discounts on accommodation across Quest properties
- Training provided on property management systems and procedures
- Stable working hours and roster predictability
- Access to employee assistance programs
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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