About the Company
St. Albert Fertility & Wellness Centre is a premier facility dedicated to compassionate and state-of-the-art reproductive care. We pride ourselves on creating a serene and supportive environment for individuals and couples navigating their fertility journey. Our team is committed to delivering highly personalized services with the utmost professionalism and discretion, ensuring every patient experience is exceptional.
Job Description
We are seeking a highly organized and empathetic Fertility Clinic Receptionist to join our high-end medical administration team. In this pivotal role, you will be the first point of contact for our patients, providing exceptional customer service and administrative support in a sensitive and confidential environment. Your ability to manage a busy reception area, coordinate appointments, and assist with patient inquiries will be crucial to our clinic’s smooth operation and our commitment to patient care.
Key Responsibilities
- Warmly greet and welcome patients and visitors, ensuring a positive first impression.
- Manage a multi-line phone system, directing calls and taking messages accurately and efficiently.
- Schedule and confirm patient appointments, consultations, and procedures with precision.
- Maintain patient records, ensuring all information is current, accurate, and confidential.
- Process patient registrations, insurance verifications, and collect co-payments.
- Assist patients with questions regarding appointments, services, and clinic policies.
- Maintain the cleanliness and organization of the reception and waiting areas.
- Coordinate with clinical staff to ensure seamless patient flow and communication.
- Handle incoming and outgoing mail and faxes.
- Perform various administrative tasks as required to support clinic operations.
Required Skills
- Proven experience in an administrative or reception role, preferably in a high-end service environment.
- Exceptional interpersonal and communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
- Ability to handle sensitive information with the highest level of confidentiality and discretion.
- Demonstrated empathy and patience when interacting with patients.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Previous experience in a medical office, clinic, or hospital setting.
- Familiarity with Electronic Medical Records (EMR) systems.
- Knowledge of medical terminology, particularly in reproductive health.
- Post-secondary education in Medical Office Administration or a related field.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health and dental benefits package.
- Paid time off and holidays.
- Opportunities for professional development and training.
- Supportive and collaborative team environment.
- Contribution to a meaningful and life-changing service.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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