About the Company
The SA Ambulance Service (SAAS) is a vital part of South Australia’s healthcare system, committed to providing urgent medical care, transport, and community health services. We are dedicated to saving lives and improving health outcomes for all South Australians. Joining SAAS means becoming part of a highly respected and essential emergency service, working alongside dedicated professionals who are passionate about making a difference.
Job Description
Are you ready to embark on a truly rewarding career where you can make a tangible difference in people’s lives every single day? SA Ambulance Service is seeking compassionate, resilient, and quick-thinking individuals to join our team as Emergency Call Takers (Trainee). No prior experience in emergency services is required – we provide comprehensive, paid training to equip you with the life-saving skills needed for this critical role. This is a unique opportunity to learn how to manage urgent situations, provide essential first-aid advice over the phone, and dispatch ambulance resources efficiently. If you’re looking for a challenging yet incredibly fulfilling role that offers top pay and excellent career progression, apply today!
Key Responsibilities
- Answer incoming emergency and non-emergency calls from the public with empathy and professionalism.
- Accurately gather critical information from callers to assess the nature and severity of the incident.
- Provide clear, concise pre-arrival first aid instructions to callers, ensuring patient safety.
- Prioritise and dispatch appropriate ambulance resources to incidents based on established protocols.
- Maintain accurate and detailed records of all calls and dispatched units in the computer-aided dispatch (CAD) system.
- Communicate effectively with ambulance crews, police, fire, and other emergency services as required.
- Remain calm and composed under pressure, even in highly stressful and emotional situations.
- Adhere to all SA Ambulance Service policies, procedures, and ethical guidelines.
- Participate actively in ongoing training and professional development programs.
Required Skills
- Exceptional verbal communication skills with a clear and articulate speaking voice.
- Strong listening skills and the ability to quickly assimilate information.
- High level of empathy and compassion, with the ability to remain calm and reassuring.
- Ability to make critical decisions rapidly and accurately in high-pressure situations.
- Basic computer literacy and ability to learn new software systems quickly.
- Excellent problem-solving abilities and attention to detail.
- Reliability and a strong work ethic.
- Ability to work effectively as part of a team in a demanding environment.
- Commitment to continuous learning and professional development.
Preferred Qualifications
- Previous experience in a customer service, contact centre, or administrative role.
- A current First Aid and/or CPR certificate.
- Strong geographical knowledge of South Australia, particularly the Mount Barker region.
- Proficiency in multiple languages is highly regarded.
Perks & Benefits
- Comprehensive, fully paid initial training program.
- Ongoing professional development and career progression opportunities within SAAS.
- Competitive salary package with shift allowances and superannuation.
- Access to employee assistance programs and mental health support services.
- Opportunity to make a profound and positive impact on the community.
- Supportive team environment and a culture of continuous improvement.
- Generous public sector leave entitlements.
- Work-life balance initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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