About the Company
Marriott International, Inc. is a leading global lodging company with more than 7,600 properties in 133 countries and territories. We are committed to fostering a diverse and inclusive culture, providing excellent career opportunities, and upholding our core values of putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Join our luxury brand property in picturesque Burlington, Vermont, and be part of a team dedicated to delivering unparalleled guest experiences.
Job Description
We are seeking an experienced and dynamic Director of Rooms to lead the front office, guest services, housekeeping, and other room-related operations at our luxury hotel in Burlington, Vermont. The ideal candidate will have a proven track record in luxury hospitality, a strong commitment to service excellence, and the ability to inspire and lead a diverse team. This role is pivotal in ensuring our guests receive exceptional service from arrival to departure, contributing significantly to guest satisfaction and the hotel’s overall success. We welcome applications from qualified international candidates eager to relocate and contribute their expertise.
Key Responsibilities
- Oversee and manage all aspects of the Rooms Division, including Front Office, Guest Services, Housekeeping, and Concierge.
- Develop and implement strategies to enhance guest satisfaction, maintain high service standards, and achieve departmental goals.
- Lead, mentor, and develop a high-performing team, fostering a positive and productive work environment.
- Monitor and control departmental expenses, adhering to budget guidelines while maintaining service quality.
- Ensure compliance with all hotel policies, brand standards, and health and safety regulations.
- Handle guest complaints and resolve issues effectively and efficiently, turning challenges into opportunities for service recovery.
- Collaborate with other hotel departments to ensure seamless operations and exceptional guest experiences.
- Analyze guest feedback and operational data to identify areas for improvement and implement corrective actions.
- Manage staffing levels, scheduling, and training to ensure optimal departmental performance.
- Oversee inventory management for room amenities, linens, and cleaning supplies.
Required Skills
- Minimum of 6 years of progressive experience in hotel operations, with at least 3 years in a leadership role within a luxury hotel setting.
- Demonstrated ability to manage and motivate a large, diverse team.
- Exceptional interpersonal, communication, and organizational skills.
- Proficiency in property management systems (PMS) and other relevant hotel software.
- Strong understanding of luxury service standards and guest experience principles.
- Financial acumen with experience in budget management and cost control.
- Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
Preferred Qualifications
- Bachelor's degree in Hospitality Management or a related field.
- Experience working with Marriott brand standards.
- Multilingual proficiency is a plus.
- Demonstrated experience in a Forbes Five-Star or AAA Five Diamond property.
- International hospitality experience.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and holiday pay.
- 401(k) retirement plan with company matching.
- Employee discounts on hotel stays and F&B across Marriott properties worldwide.
- Opportunities for professional development and career advancement within Marriott International.
- Relocation assistance for international candidates.
- Supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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