About the Company
Cold Stone Creamery is a beloved international ice cream parlor chain known for its super-premium ice cream, made fresh daily in every store, and its unique ‘mix-in’ process. We offer a delightful experience where customers can create their own perfect ice cream combinations on a frozen granite stone. Join our team and be part of bringing joy to our customers through delicious treats!
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as a Dessert & Ice Cream Counter Server. In this role, you will be the face of Cold Stone Creamery, responsible for creating an unforgettable experience for every customer. You will serve our delicious ice cream, cakes, and other desserts, ensuring high standards of hygiene and customer service. Full training will be provided to help you master our unique preparation techniques and customer interaction best practices.
Key Responsibilities
- Greet customers warmly and assist them with menu selections, providing recommendations as needed.
- Prepare and serve ice cream, sundaes, shakes, and other dessert items accurately and efficiently, following Cold Stone Creamery's recipes and standards.
- Operate the cash register, handle transactions accurately, and process payments (cash, card, mobile).
- Maintain a clean and organized work environment, including the counter, serving area, and dining space.
- Replenish ingredients and supplies as needed, ensuring proper stock rotation.
- Adhere to all food safety and hygiene regulations.
- Handle customer inquiries and resolve minor issues with a positive attitude.
- Collaborate with team members to ensure smooth store operations and a positive atmosphere.
Required Skills
- Excellent verbal communication skills.
- Strong customer service orientation.
- Ability to work in a fast-paced environment.
- Basic mathematical skills for handling cash and making change.
- Attention to detail and commitment to cleanliness.
- Ability to stand for extended periods and lift up to 25 lbs.
Preferred Qualifications
- Previous experience in a retail, food service, or customer-facing role (not required, but a plus).
- High school diploma or equivalent.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive training program.
- Employee discounts on products.
- Opportunity for growth within the company.
- Friendly and supportive team environment.
- Flexible scheduling options.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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