About the Company
Telus is a dynamic, world-leading communications and information technology company. We believe that technology should be used to make the world a better place, and our team members are at the heart of everything we do. We are committed to fostering a diverse and inclusive environment where every individual can thrive and grow. Join us in connecting Canadians and delivering exceptional customer experiences.
Job Description
Are you looking to start a rewarding career with a company that values its employees and customers? Telus is seeking enthusiastic and motivated individuals to join our team as a Customer Care Specialist. This is a 100% remote position, offering the convenience of working from home. We provide comprehensive, full paid training to equip you with all the knowledge and skills needed to succeed, so no prior experience is required. You will be the first point of contact for our valued customers, providing support, solving issues, and ensuring a positive experience with our services.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and solutions to customer questions and concerns regarding Telus products and services.
- Troubleshoot technical issues and guide customers through resolution steps.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to enhance customer satisfaction and promote relevant Telus services.
- Collaborate with team members and other departments to resolve complex customer issues.
- Adhere to company policies and procedures, including data privacy and security protocols.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening skills and empathy.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Ability to work independently and manage time effectively in a remote environment.
- Problem-solving aptitude and a customer-centric attitude.
- A quiet, dedicated home workspace with reliable high-speed internet.
Preferred Qualifications
- Fluency in a second language (e.g., French, Mandarin, Punjabi).
- Experience with CRM software.
- Prior experience in a remote work setting.
- High school diploma or equivalent.
Perks & Benefits
- Competitive salary with annual performance reviews.
- Comprehensive health, dental, and vision benefits from day one.
- Generous paid time off, including vacation, sick leave, and holidays.
- Employee discounts on Telus products and services.
- Opportunities for career advancement and professional development.
- Fully paid, comprehensive virtual training program.
- Employee assistance program and wellness initiatives.
- Contribution to a defined contribution pension plan.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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