About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. With a rich history of connecting Australians, we are committed to innovation, customer service, and creating a diverse and inclusive workplace. Our Bundaberg team plays a vital role in supporting our customers across the nation, ensuring they receive the best possible service.
Job Description
Are you passionate about helping people and looking for a rewarding career start? Telstra is seeking enthusiastic and customer-focused individuals to join our Contact Centre team in Bundaberg as a Consultant. This is a fantastic opportunity for those looking to kickstart their career with a leading Australian company, offering comprehensive paid training and a supportive environment. You’ll be the first point of contact for our valued customers, providing exceptional service and finding solutions to their queries. Best of all, this role comes with no weekend work, ensuring you have a great work-life balance!
Key Responsibilities
- Handle inbound customer inquiries via phone with professionalism and empathy.
- Provide accurate information and effective solutions to customer issues regarding Telstra products and services.
- Efficiently navigate various systems and tools to resolve customer queries.
- Maintain a high level of customer satisfaction through outstanding service.
- Identify opportunities to enhance the customer experience and offer relevant solutions.
- Adhere to company policies and procedures, ensuring compliance and data privacy.
- Participate actively in ongoing training and coaching sessions to continuously improve skills.
Required Skills
- Excellent verbal and written communication skills.
- Strong listening skills and ability to empathise with customers.
- Basic computer literacy and ability to learn new software quickly.
- A positive attitude and a passion for helping people.
- Ability to work effectively in a team environment.
- Reliable and punctual with a strong work ethic.
- Eligibility to work in Australia.
Preferred Qualifications
- Previous experience in a customer service role (not essential, but valued).
- Familiarity with telecommunications products or services.
Perks & Benefits
- Competitive annual salary.
- Comprehensive paid training program from day one.
- Opportunity for career growth and development within Telstra.
- No weekend work – enjoy your Saturdays and Sundays!
- Supportive team environment and a positive workplace culture.
- Employee discounts on Telstra products and services.
- Access to a range of health and wellbeing programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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